ComplaintsforCanadian Metal Roof Manufacturing Ltd.
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Complaint Details
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Initial Complaint
06/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
There was damage due to snow and ice to the installed roof the repair should be a warranty claim. I have been pursuing the company since April with numerous phone and email messages all of which go unanswered. I had one response about 6 weeks ago asking for supporting documentation, I sent that documentation but have received no follow-up. I have sent many follow-up emails and phone messages again all of which go unanswered. I have left a voice message describing my frustration and asking if there is a different contact I can work with, again got no response. All I am looking for is confirmation that the warranty issue will be completed and an approximate date. There is also additional work on the installed roof which is not a warranty issue but a change order that I would like to have completed. My concern is that if I outsource it, it will void the installation warranty from the original installer. A resolution to this problem would be to have someone come out address the warranty issue and provide a quote on the change order that I have described to them previously. I find it appalling that all my emails and phone calls goes go unreturned. It shouldn't take almost 4 months to have someone follow up.Initial Complaint
22/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A metal roof was installed at *** *** Crescent on July7th 2014. Matrol roofing installed part of the roofing incorrectly thus attracting squirrels to get in gaps on top of roof and the installation of caps on the ends being too high so that they could get in from all corners. I called last year and did not get any response. I called pest control to solve the problem because the squirrels were in the attic. I would like the roof replaced! I paid a lot of money for steel roof with a 50 year warranty .
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.