Customer ReviewsforClera Windows + Doors - Cobourg

We had a patio door replace last April . The glass on the door was mark and needed to be replace . Notified the salesman and he came over to inspect the issue .He said no problem and will order a new panel , May 11th 2023 . Today date is April 8th 2024 , still waiting . All we get back is excuses why the panel isn't in . The latest was it was ship broken and had to reorder . Now he said it will be another 6 to 8 weeks This not good service , after spending thousands of dollars with this company they would make it a priority to solve the problem in a reasonable time

Our house is from the 60s and our walls are plaster. Clera never let us know that this could pose a problem, and without exaggeration, every wall around the window received significant damage that Clera took no responsibility for… including the ceiling inside our bay window that the window installer completely removed. I couldn’t believe that Clera would consider the state of my house a “job well done”. They offered no support in finding a contractor and no attempt at an apology… rather “that’s what happens when you try to put new windows in a house with plaster walls”. Among this, other surprises included: the windows were being installed as part of the greener homes energy rebate (as was established with the rep on day one of the quote), yet the windows were installed without the stickers required by the program; the glass they installed in one window had a crack in it (noticed by the installer); and they did not include the locks for the patio door as promised. The windows were installed May 1st, yet the “next available date” to remedy the above was June 22 (which we agreed to), and at this point (July 17), none of the above have been completed yet. The rep has provided me email documentation with the window specs and my Greener Homes retrofit consultant says “hopefully it will be sufficient for the rebate”. Clera’s installer for the jams/trim has consistently been unable to come to the house. Never has any information been forthcoming by the rep regarding the timeline. We have adjusted work schedules and travel plans to accommodate the installer on 3 different occasions, only to find out each time (after WE reached out to the rep to confirm timing) that he has had to cancel last minute. I have reached out to head office to speak with me to have this addressed, but they have yet to contact me personally. I will happily update this review when I can, but until then, that is my experience.