Complaints

This profile includes complaints for Allied International Credit Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Allied International Credit Corp

  55 Mulcaster St Suite 600 Barrie, ON L4M 0J4

  
• 

  Allied International Credit Corp

  null Vancouver, BC V6P 6G5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had advertised an item on ****. I received no notice from **** that there was a charge to advertise the item on their site. I contacted ****. My account was locked out. He helped me get into the account to review the charges but we could not go further and could not pay the charges. He told me to contact the collection agency that was leaving me voicemails on my cell phone. Allied credit International 1-866-428-1257 is calling daily and leaving a message to contact a William L. I have tried to stay on hold for the next representative and after 15 minutes the call disconnects. I have tried to call back and again on hold until the call disconnects. I have pressed 0 and the message reply's there are no representatives currently available. I have left messages for a call back. I have emailed them to contact me in order to pay the account. Please review this company and try to contact someone for me. I need to resolve this over due account of $290.27 account number ******* OR is this company a ****.

  Business Response

  Date: 26/01/2024

  January 26, 2024
  
  Better Business Bureau
  Case # 21136148
  AIC Reference Number # *******
  
  **** ****
  ************* ***** **** **** ** *** ***
  
  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On December 12, 2023  a file listed to “**** ****” was assigned to Allied International Credit from our client **** Canada. A letter explaining the matter was sent to the address listed on file.
  On January 10, 2024, we received an email from Mr. **** saying he received a call with automated message and wanted to have a human person to contact him. Our representative tried to contact him back but was unable to speak to Mr. **** and left him a message.
  On January 17, 2024, our office received a complaint through the BBB from Mr. ****. On the same day, we immediately ceased all collection activities while the account is being reviewed.
  We escalated the account to **** Canada for review and launched an investigation about Mr. ****’s concern.
  On January 26, **** Canada advised that their escalation team will review Mr. ****’s complaint and will respond to him directly.
  
  We will hold any further calls to Mr. **** for two weeks to allow him to continue his dispute with **** Canada, and we will follow up with Mr. **** in a couple of weeks if we do not hear further from him.
  Should Mr. **** require further assistance regarding this matter, he may contact us at  1-888-478-8181 or 1-437-886-8277, ext. ****. I trust this addresses all outstanding concerns and we consider the matter closed.
  
  Sincerely,
  
  Marlon B.
  Compliance Officer

• Initial Complaint

  Date:14/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact this company to settle an old credit card debt and get them to repair my credit file. The company is unresponsive. Tried multiple numbers to reach someone on the phone, no answer.

  Business Response

  Date: 23/11/2023

  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On February 16, 2018, a file listed to “******* **********” was assigned to Allied International Credit from our client, ******* ***. A letter explaining the matter was sent to the address listed on file which also contained her AIC reference number of *******.
  From February 22, 2018 until August 22, 2018, we attempted to contact ******* ********** but we have been unsuccessful in reaching her.
  On November 14, 2023, we received a call from ******* ********** and the agent transferred her to the department who is handling her account.
  We have checked all applicable communication methods, but were unable to locate any record of any voicemail or email from ******* **********.

  
  Should ******* ********** want to continue with the settlement discussion and payment on her account, she may contact 800 481 3239.
  
  Sincerely,
  
  **** ***** *********
  Compliance Officer

• Initial Complaint

  Date:27/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had issues with AIC for a few months now. It started with my **** account originally and i owed $60 in which i have paid to **** and have even received a refund from AIC for overpaying. Come today i receive a call from a *** company even though i have been keeping in contact with AIC and **** has reassured me that my account was cleared. I checked my AIC reference which is ******* and my original reference number is *********, today i decided to check my account was at $120 which im not sure as to why this has increased despite keeping in contact and sending screenshots of my transfers. They have never called me to finish the case instead just sent automated calls despite them saying they would. I have the entire email chain if needed along with the screenshots of my transfers and transcript with ****.

  Business Response

  Date: 04/08/2023

  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On December 14, 2022,  a file listed to “****** **” was assigned to Allied International Credit Corp., from our client **** with outstanding balance of $120.00. A letter explaining the matter was sent to the address listed on file.
  On January 4, 2023, we received an email from Mr. *.      with an attached proof of payment for $60.00. We had our internal team review for proper handling.
  On January 5, 2023, Mr. *****’s payment was posted on the account.
  On January 10, 2023, Mr. *****’s payment was reversed.
  On June 22, 2023, we’ve closed the account after all efforts were exhausted.
  On July 26, 2023, we received an email from Mr. ***** but we’ve advised that the file was closed in our inventory and he would need to contact the original creditor directly.
  On July 27, 2023, we received the complaint in question and immediately launched an investigation.
  Our client, ****, confirmed that Mr. *****’s account with user ID of *********** has no outstanding balance. **** also confirmed they never sent Mr. *****’s details to any other agency and that they do not work with ***.
  Should Mr. ***** require further assistance regarding this matter, he may contact **** directly. I trust this addresses all outstanding concerns and we consider the matter closed.
  
  Sincerely,
  
  ****** *****
  Compliance Officer

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been trying to get in touch with this company since March/2023 to settle a debt. Have sent e-mails, left voicemails, called and just can't get a hold of anyone. Really bad customer service!

  Business Response

  Date: 14/07/2023

  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On January 12, 2022, a file listed to “******* ***** *******” was assigned to Allied International Credit from our client, ****** bank. A letter explaining the matter was sent to the address listed on file.
  

  From March 8, 2023 until July 12, 2023, we attempted to contact the customer and voicemails have been left for the customer to call back, but we have been unsuccessful in reaching ******.
  

  Should ****** ***** want to continue with the settlement discussion and payment on their account they may contact *** *** ****.
  
  Sincerely,
  
  King C.
  Compliance Officer

  Customer Answer

  Date: 14/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: I've tried countless times to reach them over the phone and e-mail, but never had a response! 

  I've already taken other steps to settle the debt. This company has absolutely no customer service whatsoever. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 26/07/2023

  Thank you for reaching back to us and I have reviewed ****** *****’s response to us:
  
  As indicated in our original response to this complaint, We attempted to contact ****** ***** and voicemails were left for them to call back, but we have been unsuccessful in reaching ****** *****. We replied to their initial email to acknowledge their concern and forward it to our internal team to contact them as our internal policy prevents us from disclosing any sensitive information via email.
  Should ****** ***** require further explanation regarding this matter or want to continue with the settlement discussion and payment on their account they may contact *** *** ****.
  
  Sincerely,
  
  King C.
  Compliance Officer

• Initial Complaint

  Date:05/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  reference number: ******* hello, i’m being harassed by this agency, constantly calling whilst i’m at work and it’s getting very annoying. i suspect they are trying to contact me on behalf of ****. i’ve NEVER sold a thing on **** nor do i use the app. the account is under a person under the age of 18 so trying to collect a ****** fee **** has put on the account is useless. i should not but be ******** for a misunderstanding and i would like for these people to leave me alone!!!! don’t even know where they got my contact info and if i try to call back no response. *** ***** ****** ** ** ***** *********

  Business Response

  Date: 12/07/2023

  July 12, 2023
  
  Better Business Bureau
  BBB Case #: ********
  AIC Reference #: *******
  
  
  ***** ********
  *** ********* ****** ********* ** ******* ******
  
  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On June 13, 2023  a file listed to “***** ********” was assigned to Allied International Credit Corp., (US) from our client ****. A letter explaining the matter was sent to the address listed on file.
  On July 5, 2023, we received the complaint in question and immediately ceased collection efforts while the account is being reviewed by ****.
  Our client, ****, confirmed that they have found insufficient evidence to action account for ID Theft or ATO. **** also confirmed that Ms. ******** contacted them via Chat to complain about the fee, stated that they let their child list the item, had issues with the app, and didn’t think they would get charged a fee. It is unclear if the account owner is underaged or if it is an adult’s account which their child used.
  Copies of the invoices and user agreement has been sent to Ms. ********’s mailing address on file, in order to help her understand the details of the debt.
  To avoid any further frustration to Ms. ********, we have closed this file internally.
  Should Ms. ******** require further assistance regarding this matter, she may contact **** directly. I trust this addresses all outstanding concerns and we consider the matter closed.
  
  Sincerely,
  
  ****** *****
  Compliance Officer
  
  

• Initial Complaint

  Date:27/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid a credit account on April 05, 2023. I have tried contacting this company on multiple occasions by email and by phone with no response. The payment on my credit file has yet to be rectified by this company at 90+ days paid. This is rendering me unable to obtain any new credit as I am trying to do right and clear all debts I owe.

  Business Response

  Date: 07/07/2023

  July 7, 2023
  
  Better Business Bureau
  BBB Case #: ********
  AIC Reference #: *******
  
  ****** ******* *** ****** ** ********** ** ****** ******
  
  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On May 16, 2022, a file listed to “****** *******” was assigned to Allied International Credit  from our client, ****** ****. A letter explaining the matter was sent to the address listed on file.
  On June 21, 2023, we received an email from Mr. ******* advising that there was no change on his credit report since he made a payment on April 05, 2023.  He requested to resolve this matter through sending the letter of release and have the account cleared from the credit bureau.
  On June 23 and 26, 2023, we attempted to contact Mr. ******* at his telephone number ***  ***  **** as we had no record of receiving his payment at that time in our account history.  Unfortunately, we were not able to get in touch with Mr. *******.   
  On June 28, 2023, we received the complaint and immediately ceased collection activity while undertaking our investigation.
  After receiving Mr. *******’s complaint with the screenshots to show his proof of payment, we were able to locate his payment. We have posted the payment to his account and will be reported to the credit bureau as payment in full.  We will be sending Mr. ******* a letter of release confirming the payment has been received and the account closed. We will also be conducting an investigation on our end to determine why the payment he made did not post to his account as it should have; so we can try to ensure this kind of error does not transpire again.
  
  Should Mr. ******* require further assistance regarding this matter, he can contact our consumer support line at 1.888.478.8181. I trust this addresses all outstanding concerns and we consider the matter closed. We thank Mr. ******* for bringing this matter to our attention.
  
  Sincerely,
  
  Jildrich V.
  Compliance Officer

  Customer Answer

  Date: 07/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like the letter to be emailed to me at **********@*****.com
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:16/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me for money. I don’t trust them because I never received a bill from them

  Business Response

  Date: 26/05/2023

  May 26, 2023
  
  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On April 20, 2023  a file listed to “**** *****” was assigned to Allied International Credit Corp., (US) from our client ****. A letter explaining the matter was sent to the address listed on file.
  On May 16, 2023, we received the complaint in question and immediately ceased collection efforts while the account is being reviewed by ****.
  On May 17, 2023, **** confirmed that they have not found any evidence of fraud, we can only assume that Mr. ***** ******* an **** account using the username “********”.
  To confirm, we have sent Mr. ***** a letter to the same address he had in this complaint.
  Copies of the invoices and user agreement has been sent to Mr. *****’s mailing address on file, in order to help him understand the details of the debt.
  To avoid any further frustration to **** *****, we have closed this file internally.
  Should Mr. ***** require further assistance regarding this matter, he may contact **** directly. I trust this addresses all outstanding concerns and we consider the matter closed.
  
  Sincerely,
  
  Jildrich V.
  Compliance Officer

  Customer Answer

  Date: 26/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have been a victim of identity theft 3 times. Bank accounts were opened, medical visits and unemployment used by someone other than me under my name. I have NEVER sold on **** and wouldn’t even know how. This ********** better stop or I will hire an attorney. Show me signed documents. I never used **** 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 06/06/2023

  June  06, 2023
  
  Thank you for reaching back to us and I have reviewed Mr. *****’s response to us:
  
  In September 2022, Mr. ***** called **** multiple times regarding the hold on his funds and urgently wanted the money paid out. According to ****, It appears that Mr. ***** stopped using the account after the payout occurred on September 10th, 2022. 
  **** confirmed that there was no proof of stolen financials, therefore we can assume  that **** ***** ******* an **** account under the username “********”.
  As indicated in our original response to this complaint, we have mailed the copies of the invoices and user agreement to his mailing address on file and we have closed this file internally to avoid any further frustration to Mr. *****.
  Should Mr. ***** require further assistance regarding this matter, he may contact **** directly. I trust this addresses all outstanding concerns and we consider the matter closed.
  
  Sincerely,
  
  Jildrich V.
  Compliance Officer

• Initial Complaint

  Date:15/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issues is in regards to AIC , ive attempted to contact this business via phone number +18884788181 posted on their ****** account and website. Their mailbox has been full unable to leave voicemails the number being unable to contact this company in any regards to settle an account. There is a report showing on my credit breau with ******* ans ********** stating i owe $590. I request that this be removed and taken off my credit report as i am unable to contact said company. Account is question : *******

  Business Response

  Date: 26/05/2023

  May 26, 2023
  
  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On October 21, 2021, a file listed to “J*** *******” was assigned to Allied International Credit from our client, ****** bank. A letter explaining the matter was sent to the address listed on file.
  On May 05, 2023, Mr. ******* called in and promised to make a payment of $290 on the 12th of May for the settlement.
  During the conversation, the agent was able to provide his direct line for Mr. ******* to call back.
  Should Mr. ******* want to continue with the settlement discussion and payment on his account he may contact *** *** ****.
  
  Sincerely,
  
  King C.
  Compliance Officer

• Initial Complaint

  Date:10/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ******* credit report shows that I have been put into collections for $117 owed to the creditor ******* ******* The collection agency is shown as Allied International Credit. I have tried to pay this online. When trying to pay online it says "Authentication Failed". I have emailed them with no response. I have called them several times and cannot talk to anyone, it just sends me to their voicemail. I left a message on their voicemail and have not heard back from them. I would just like to pay the $117 and have it removed from my credit report.

  Business Response

  Date: 19/05/2023

  May 19, 2023
  
  Thank you for bringing the concerns of Mr. ******** to our attention. I have reviewed the file in question and have made the following findings:
  
  On April 16, 2021, a file listed to “******* ********” was assigned to Allied International Credit from our client, ******* ******* The contact information on file was provided to us by ******* ****** and we have sent a letter explaining the matter to the address listed on file.
  
  On March 3, 2022, we closed Mr. ********’s account and sent it back to our client, ******* *******
  
  Upon receipt of the complaint, we immediately investigated the credit report concerns and found that the account was showing as suppressed, as we are no longer servicing the account. We cannot make any changes to the credit bureau once suppressed.
  
  The report shown on the account was suppressed, meaning the account has been returned to the client, ******* ******, and is not being reported as being collected on by us. This has no derogatory mark on Mr. ********’s credit.
  
  Should Mr. ******** require further assistance regarding this matter, he can contact ******* ****** directly and the Credit Bureau to confirm the report submitted. We trust this addresses his concerns and we consider the matter closed.
  
  Sincerely,
  
  Marlon B.
  Compliance Officer 

• Initial Complaint

  Date:02/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I’ve been trying to get in touch with Allied International Credit regarding my debt since November 2022. I have been settling a debt payment with them, making monthly payment of 200$ to an agent named Ariane Ext ****. Every month she would contact me via my number at ************ and confirm the payment amount and payment transaction number. On November 24th, 2022, i’ve acquire enough fund to make a one-time payment to clear my remaining balance of 3,800$. I contacted Ariane(Ext ****) and left a voicemail indicating the amount paid and confirmation number. I haven’t heard back from her and the balance was still showing unpaid on Allied International Credit website. I contacted Allied and would always get a voicemail. I tried contacting the english queue but they would tell me since I am a resident of Quebec, they do not have the jurisdiction to assist me and would transfer my call back to the french queue, where I would get a voicemail. This back n forth went on for a month during which I’ve left them numerous voicemail and sent them email to their customer services inbox requesting for someone to contact me back. They would email me back saying a rep will be in touch with me but no calls were received from them. I had a family member call on my behalf to request a call back and it worked. I received a phone call the next day letting me know the rep Ariane had either resigned or been terminated, the rep took my information and told me they were not able to locate the payment of 3800$, he asked that i provide proof of payment to the same email I had sent to previously. I provided all documentation of my payment and til this day I haven’t received another call back and the balance is still showing. A rep on the english queue advised me to cancel and re-make the payment which I did(Jan 31st), i’ve provided the proof of payment to the email and again the balance is still showing on my file and no one has contacted me back.

  Business Response

  Date: 10/02/2023

  February 10, 2023
  
  ******* *** **** ****** ******** ********* ** ****** ******
  
  Thank you for bringing this matter to our attention. I have reviewed the file in question and have made the following findings:
  
  On November 12, 2021, a file listed to “****** ***” was assigned to Allied International Credit  from our client, ****** bank. A letter explaining the matter was sent to the address listed on file.
  On January 10, 2022, we spoke with Mr. *** and he promised to do a monthly payment of $200 on every 10th of the month.
  On January 11, 2022, we received the first payment of $248.23 and $200 monthly payment thereafter with $400 on September 9, 2022. The last payment we received was on November 8 and 15, 2022 for $200 each.
  On January 6, 2023, we spoke with Mr. *** who advised us of a payment he made on November 24, 2022 for the amount of $3,800.00 with transaction number 105594. We advised him that we haven’t received the payment and asked him to provide proof of payment, but our team was still unable to locate the payment he made and have requested additional information to further look into it.
  On Januay 31, 2023, we received an email from Mr. *** advising we had cancelled his payment on the November 24, 2022 and made another one  today, January 31, 2023, and provided confirmation number ******.
  We have no records of receiving a payment of $3,800 from Mr. *** from November 24, 2022 and  January 31, 2023.
  

  If Mr. *** believes he made the payment to us in November 24,, 2022 and January 31, 2023, we would need additional information such as screenshots from his banking history to show the date and amounts of the payments from his statements, and name of the bank he made the payments from. Upon receipt of this information, we will investigate this matter further to attempt to locate the alleged payment in question.
  Sincerely,
  
  Jildrich V.
  Compliance Officer

  Customer Answer

  Date: 11/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: I have provided screenshots of the payments on both instance.

  Both screenshot included:

  • Payment dates

  • Payment amount

  • File number it was paid to

  • Collection agency name

  • Confirmation number

  I don’t understand what other screenshot they are asking when I have already provided two separate screen capture with proof of the payments on both occasion.

  The bank the payment came from is **** instead of my regular *** Bank. 

  * ** ********* ***** *** **** ********** * **** ******** ****** *** *** ******** **** ** **** ************ ******* ***********

   

  I have made my payment on times every time and now that I have paid the full amount, somehow they are not able to locate the payment.

   

  Also, I am refusing this resolution for the lack of communication from Allied, I have been transfered left n right and told no one can help me while they were “investigating” this matter. No one took a minute to get in touch with me to update me on the matter and I had to involve the BBB for them to finally tell me what’s going on.

   

  Its unacceptable.

  Sincerely,
  

  
  ******* ***

  Business Response

  Date: 24/02/2023

  February 24, 2023
  
  
  ******* ***
  **** ****** ******** ********* ** ****** ******
  
  Thank you for reaching back to us and I have reviewed Mr.***’s response to us:
  
  We have reviewed the screenshots that Mr. ***’s sent regarding his payments but we are still unable to locate the alleged payment. 
  
  As indicated in our original response to this complaint, we would need additional information such  transactional print out from his bank that should show what bank account of “Allied’s” was the payment transferred to. This way we can forward the information over to our bank and have them trace the payment. We have looked through all transactions received from **** and have been unable to locate Mr. ***’s payments.
  
  Should Mr. *** require further explanation regarding this matter, he can contact our consumer support line at 1.************. Upon receipt of further information regarding the payments made, we will investigate this matter further to attempt to locate the alleged payments in question.
  Sincerely,
  
  Jildrich V.
  Compliance Officer

  Customer Answer

  Date: 06/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: I want to know if a statement from the bank showing the information can be accepted as proof 
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 17/03/2023

  March 17, 2023
  
  
  ******* ***
  **** ****** ******** ********* ** ****** ******
  
  
  Thank you for bringing the additional concern of Mr.*** to our attention.
  
  We would need a copy of the transaction or a transactional print out from Mr. ***’s bank that shows what bank account of ours was the payment sent to. Unfortunately, a bank statement will not show us this information that would allow us to trace the payment.
  
  Upon receipt of this information, we will investigate this matter further to locate the alleged payment.
  
  Should Mr. *** require further concerns regarding this matter, he can contact our consumer support line at 1.************.
  
  Sincerely,
  
  
  Jildrich V.
  Compliance Officer
  

  Customer Answer

  Date: 29/03/2023

  
  Complaint: ********
  
  I am rejecting this response because: I’ve spoken to a bank and they themselves mentioned a transactional print out would be reflecting the same as the bank statement, so why is it in this case this document would not be enough?
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 07/04/2023

  April 7, 2023
  
  
  ******* ***
  **** ****** ******** ********* ** ****** ******
  
  Our accounting team has advised that a transactional print out will provide us information on what bank account Mr. ***’s payment was sent to, which we can use to further attempt to locate the payment in question. If Mr. *** believes a bank statement would be able to provide us with this information, he can send us a copy to ***************@*******.com.
  
  Upon receipt of this information, we will investigate this matter further to locate the alleged payment.
  
  We have attempted to contact Mr. *** via a phone call to further explain, however it was unsuccessful.  To lessen further back-and-forth and to address this matter as soon as possible, we urge Mr. *** to contact our consumer support line at 1.************ or ***************@*******.com.
  
  Sincerely,
  
  
  Jildrich V.
  Compliance Officer

  Customer Answer

  Date: 21/04/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  I would like to have a direct extension number to speak to someone who will be handling my case, I had someone before until that person either quit or got terminated and I haven’t been able to speaks to someone who could assist me with this due to my location.
  
  Sincerely,
  
  ******* ***

  Business Response

  Date: 03/05/2023

  May 3, 2023
  
  
  ******* ***
  **** ****** ******** ********* ** ****** ******
  
  Thank you for bringing the additional concern of Mr.*** to our attention.
  
  We have attempted to contact Mr. *** via phone call in his number of *** ******** multiple times, however it was unsuccessful.
  
  To assist Mr. *** with this matter, he may contact Reginald L. with direct number of ************. Reginald will be the person who will assist Mr. *** with his concerns going forward.
  
  Sincerely,
  
  
  Jildrich V.
  Compliance Officer