ComplaintsforAdorian Assets Inc

• Initial Complaint

  13/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  *I have all documentation and recorded phone conversations attesting to this complaint* 12/21 Adorian Assets (AA) solicited me from a client list they acquired wanting to sell my rare, Argyle Pink diamonds they were aware I owned. I was rapidly escalated to Lee C. as the "owner" in an attempt to win this opportunity. I was told by C. that AA would have to "charge" me for their marketing program but I could purchase a stone from AA in lieu. The stone AA represented I was purchasing via certificate and photos was NOT the stone I received for my money - much lower quality. Although I asked repeatedly about this stone and the marketing program, I was told that there was no way they could show me how they were actually marketing my Pinks. Throughout 2022 I would be contacted by C. and his partner Brad S. telling me they had a buyer for my Pinks BUT that I would need to pay up-front for certain bogus tax and tariff regimes up to $40k. Of course, C. and S. assured me they had a way they could eliminate these taxes - in the form of me purchasing another one of their stones. When I asked to see any form of documented proof that there was a legitimate buyer for my stones on the other side of the deal, I simply received an invoice from AA for the purchase of another one of their stones. I see there are other complaints lodged against AA with a common theme. At this point, I will refrain from providing any other evidence, as well making any explicit conclusions as to AA's business model until I may hear a formal response and action plan from Mr. C.. Aside from AA actually selling my Pinks at their explicit documented price on my behalf as their client, what I am looking for is a full refund of the yellow diamond I was required to purchase in lieu of their "marketing fee". This yellow is NOT the stone they explicitly represented I was purchasing and is NOT worth the price I paid for it. **** *** ** ***************** ****** ** * ********* ******

  Customer response

  09/08/2023

  Good morning, ********
  
  * ** ******** **** *** ** ** **** ** *** ******* *** * ** ********* ***** ** **** ******* ** ********** **** ** ** ******** **** *** ************ ****** ** **** ** ** **** ******* *** **********
  
  Back in June, Mr.  C. put in writing to me that he would not only take the yellow diamond back that he required me to purchase in December 2021 but that he would sell this yellow diamond on my behalf such that I would receive a return greater than my required purchase price back in 2021.  
  
  I will send the stone back to Mr. C. and he can make good on his written representation to me to not only have me receive my purchase price back but a return higher than the price I paid 20 months ago.  This is my position and what it will take to resolve my complaint.  If I must go through the BBB arbitration process to achieve this, as well as further disclose my experience with Mr. C. and Adorian, I am certainly prepared to do so.
  
  Thank you very much in advance for your attention here, ******* and making sure that Mr. C. stays engaged in this resolution process as a BBB member.
  
  I look forward to hearing back from you.
  
  Best,
  *****

  Business response

  29/08/2023

  Greetings to all,

  Lee C. here, proud founder and owner of Adorian Assets. I am pleased to be able to share our side of the transaction. I would like to say how deeply saddened and shocked I am to see such a hateful and very negative complaint from a customer who claimed to be our friend.

  Our client was called by one of our Senior Consultants to assist him in showcasing his pendant and diamonds, which he obtained from various companies over the years. Our customer was more comfortable dealing with myself the owner and I was more than happy to get to know him and forge what I thought to be a friendship. I gave this client my personal cell phone number, so he could call me personally if he had any questions or concerns. The client shared a wonderful writing piece he had written about his passion, one I was privileged and proud to have read, I offered him cheers and complimented him on such a piece. We also shared many conversations about day-to-day life and our economy.

  Adorian is proud to say we are the only company in our field that has created multiple marketing platforms for which services we offer to our customers. During the holidays, we were giving promotional diamonds with advertising subscriptions as a way of saying thank you for your business. At the time of the client's proposal, a diamond was offered as a gift however by the time he committed to advertising that specific promotional diamond was gifted to another happy customer.  Adorian offers a 90-day unconditional money-back guarantee on all our products and services. Not one time during this was our customer unhappy until most recently, I feel due to frustration. We have been handing out promotional diamonds for years and not once has a customer complained about a gift. I personally selected another diamond of much better quality and took off another $1000 dollars when he signed up for the service of showcasing his products online, as you can see in the link provided. https://*****************************************************************************                                                                                                               

  We take our customer service policy very seriously and have kept out clients identity private as intimated to the client. As the information that the client was requesting is protected under our privacy policy act, this could not be shared with him. The client being a vice president of a bank, should understand and respect our decision. 

  Over the course of the year, we did have many inquiries and a few offers, but the client wasn’t happy with the terms explained. We have continued to be at a significant loss to showcase this client’s pieces. Everything in our many telephone conversations, proposals and invoices was illustrated on how our programs work and the sites he would be listed live on. Nothing was misrepresented.
  

  I am saddened at the lengths people go ** ******* *** ****** ******* ******** instead of communicating by phone. We take a great deal of pride in our customer service and how we operate as a company and family. We have been an accredited BBB A+ member since we started almost four years ago. It is very challenging as a small business to compete in today’s economy and even more difficult with false accusations and frustrated complaints, from three years ago.

  At this time, I am prepared to refund this disgruntled customer and would like him to then give a testimonial on our behalf showing a profit on a gifted diamond that was allotted to him. Also, to apologize for making big unwanted hurtful accusations and assumptions about me and my firm. As we were only doing our very best to assist him. Next time please pick up the phone and call me directly on my personal phone. 

  Customer response

  08/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** regarding the return of the stone to Adorian and Adorian providing the dollar refund to me as specifically represented in Mr. C.’s response.  Upon receipt of these good funds from Adorian I will deem this complaint as satisfactory handled by Adorian and I will represent that I will seek no additional redress from Adorian nor make any further complaints to BBB *** *** ***** **************** *********** ****** ***** ********  I will NOT be providing a written apology to Mr. C. and Adorian as my experience has been truthfully represented and fully documented in every way.  Thank you and please let me know the next steps to take to return the stone to Adorian and receive my refund as Mr. C. has represented.  Best, ***** *******
  
  Sincerely,
  
  ***** *******

  Business response

  02/10/2023

  
  I will be sending him a check for the diamond a** ** *** ******** *** *********** ********* *********** *** ******* ****** *** ** ********* **** ** *************
  
  All my best, 
  
  Adorian Assets
  
  Li C. | Founder 
  
  *****@*************.com
  
  *** *** ****

  Customer response

  03/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and upon a receipt of the check from Adorian as represented (and cleared by my bank) I will find that this resolution is satisfactory to me.  Additionally, upon my receipt of funds from Adorian at least equal to the $3,500.00 USD I paid to Adorian I will send the stone and certificate back to Adorian within 14 business days.

  I can only assume that Adorian will be mailing me this check here in the month of October.

  
  Sincerely,
  
  ***** *******

  Customer response

  27/11/2023

  Good morning, ******* and I hope all is well.  I want to confirm with you that I have received payment from Mr. C. and Adorian.  I have sent the stone back and confirmed delivery back to Mr. C..  As far as I am concerned, please consider my complaint closed.
  
  Thank you again for your professionalism.
  
  Best,
  ***** *******

• Initial Complaint

  03/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  21 Oct. 2022 Adorian Assets employee contacted me advising he had a buyer for the two pink diamonds I had previously purchased – sale proceeds to me USD $250,000 24 Oct. 2022 Adorian Assets employee contacted me again advising if I placed the diamonds in 2 rings the sale proceeds would be USD$382,000. Cost to place the diamonds in rings CAD$40,000K (USD $30K). Advised I wanted to think about it and would get back to him. 29 Oct 2022 advised employee I would pay cost to place the diamonds in 2 rings. Payment would be made over three months – Nov & Dec 2022 and Jan 2023 11 Nov.22 diamonds shipped ***** to Adorian 17 Nov.22 confirmation diamonds received by Adorian 13 Jan. 2023 called employee, received message that voice mail was not set up. Left message with an assistant for the employee to call me. 16 Jan. 2023 spoke with employee regarding payment for rings. He said he was working to complete transaction, but it could take a little while. No time frame was given. 21 Feb. 2023 called employee again regarding payment, again received message voicemail not set up, so I texted him. Received text advising he was still working on payment and was committed to “getting it done” but, again did not give a date for payment. 20 March 2023 no further communication from employee. Sent email to employee and Owner advising payment of monies due was needed by 4/10/23 requesting Owner advise soonest how payment would be finalized. If I didn't hear anything by 1 April 2023 I felt I would need to pursue other means of settlement 1 April 2023 no further communication received from either the Employee or Owner regarding finalization of transaction and payment of monies due. It would seem Owner’s statement “..Adorian Assets takes a great deal of pride and commitment to our staff, as well as our customers…” in response to the last complaint is meaningless and empty. This company and these people should be investigated and dealt with accordingly.

  Business response

  21/04/2023

  Greetings *******,

  from the looks of things my customer service representative had been in close contact with this *********** *** **** ** ******* client. We have made attempts to ship clients the finished products she refused. My father was diagnosed with stage 4 liver cancer on January 29th. Passed away March 29th I (*** ****) have been on a leave of absence we had closed down as a whole for three weeks. If Ms ******* called into the office she would have been told all of this and furthermore been given all information she required.  I do take a lot of pride in our customer service and been in business  a long time with a great rating from the BBB.  The client has since been in contact with my very highly respected and well liked representative and it is to

  my understanding that everything has been sorted out professionally and respectfully. 
  Thanking you in advance if there is anything more posit e that needs to be added it would be my pleasure 

  All my very best,

  Lee C.

  Founder

  Customer response

  21/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  This has nothing to do with sending me stones and my being difficult in accepting delivery.  The diamonds were sent and I received them on 3 October 2022

  Attached is the email exchange between myself and Mr. C., the owner of Adorian Asssets regarding the latest problem.  This complaint has nothing to do with sending me Jewelry.   This complaint deals with the facts that David the employee contacted me saying he had a buyer for the diamonds and if I had them set in rings the payment to me would be USD $380,000.   I sent them back the two pink diamonds back to Adorian in November, I agreed to pay $40,000 CAD to have the stones set in rings.The payment to set the stones in rings was completed in January 2023. 

  David did not contact me for some time.  I texted him in February and his response was they are working on it and he is committed to getting it done.

  I sent an email to both David and the Owner in March to which I received no response.  After I filed my complaint, I received the somewhat insulting response from the Owner to which I responded as noted in the attached.

  David contacted me on April 13th or 14th advising they were having trouble receiving payment because the buyer lives in Russia but he was still working on it.  

  Please note I sent ******* the information regarding email from Owner, and my response, on 12 April; and on 16 April I further communicated I had heard from David.

  ******* has all of the details regarding communication and on 17 April  "We appreciate the update and will add this email to the BBB notes for now but not to the complaint details as of yet."

  At this point all of the information I have provided should be noted in the complaint and the Owner advised of the true nature of the problem.

  Sincerely,
  
  **** *******

  Customer response

  04/05/2023

  As of today, Sunday 30 April 2023, I have not heard anything further regarding my rejection of Mr. C.'s response to my complaint.  Further, I have re-read Mr. C.'s response to my complaint and frankly I don't understand parts of his response.  Please see below

  He indicates his "..customer service representative had been in close contact with the disgruntled and very un patient client."   That is  inaccurate; the only communication I have had with David was as noted in my original compliant and my email below to you on April 16th.  

  Further, Mr. Cash indicates "We have made attempts to ship clients the finished products she refused."  Again, this is not accurate. There are no finished products to be sent to me.  As has been noted previously this is not about shipping me "finished products", this is about paying me the USD$380,000 due for the sale of the 1 carat and 2 carat pink diamonds after having them set in rings.

  And he also states, "The client has since been in contact with my very highly respected and well liked representative and it is to my understanding that everything has been sorted out professionally and respectfully."  Yes, as I advised you, I spoke with David on or about 13 April at which time he stated, "they were working with the purchaser who lives in Russia and "the current state of things" receiving the funds is proving difficult."  This is a further inaccuracy.  An open-ended, no timeline for finalizing this transaction and receiving payment is a long way from "sorted out professionally and respectfully"

  His statement "Thanking you in advance if there is any more positi e that need to be added it would be my pleasure" again makes no sense.  I don't know what Mr. C. thinks has transpired or has been told, but this transaction is a long way from being settled and there is certainly a lot more positive things that need to be done to bring this to a successful conclusion, the biggest item being paying me monies due.I will suggest an alternative solution.  If Mr. C. and David want to send me back the 1carat and 2carat pink diamonds and refund the USD $29,812.43 I paid to have these stones set into rings, I would be open to that solution.

  If they are not amenable to this solution, then arrangements need to be made to pay me the full USD $380,000 as soon as possible and not subject to or conditioned on whatever difficulty they seem to be experiencing receiving payment because the purchaser lives in Russia. And, as an important aside to all of this, when I did last speak with David, he also stated that if things did not work out with the Russian purchaser there was alternative individual in Britain who was interested.  If this transaction cannot be completed with the Russian purchaser, then Adorian Assets needs to actively pursue and complete the sale to the British prospect in order that we can bring this transaction to a "professional and respectful" solution.Thank you.**** *******

  Business response

  04/05/2023

  Greetings *********,

  I wanted to let you know that David has been working diligently on finalizing your transaction unfortunately these delays are not within our control. As so as we receive word David or myself personally will be in touch Thank you kindly for your patience and understanding.

  All my best,
  Lee C.

   

  Customer response

  06/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and since there doesn't seem to be anything that will change things it would seem I have to accept the response.  That doesn't necessarily mean it is satisfactory, but I don't have any other choice.

  Hopefully, it will within the next couple months, but certainly sooner rather than later.  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  04/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  In October 2021 Adorian Assets employee No.1 contacted me because I had previously purchased pink diamonds from them as an investment. He told me that I should place my diamonds into a pendant setting so that they would sell better and he had someone interested that wanted to buy for his wife at Christmas. Under his advisement I did and this cost me approximately 9K$. Then in November he told me that the vetted buyer wanted a set of earrings to go with the pendant. He said this buyer was very interested so I agreed to get the earrings produced, to solidify the purchase of this buyer. Then at the beginning of December employee No. 1 once again contacted me to say the buyer was extremely interested and would be purchasing the set as long as I added a ring. All these items were with rare pink diamonds. I told him that I would once again purchase the ring as long as I didn't get stuck with all of these items. He told me that it was a vetted client and he was going to purchase before Christmas and within the next 20 days. We had to hurry to get this done, so I could see a return on my investment. After investing again for the ring which was suppose to be 9.4K he over charged me 11.2K. Then I never heard back, Christmas came and went. I called 5 times without a response***********************************************************. He finally called me and ******** ******** me but still did not give me an answer as to what happened because it was all ***** I contacted his boss, the owner who apologized and gave my file to another employee No.2. The owner said he had a potential buyer that was happening as we spoke, by Feb 2. Empl. No. 2 was to follow-up with me but after 1 call he dropped my file and I never heard back from him either. I also called him on several occasions without any response. The employees and owner at Adorian Assets are ***** to people in order to get their money, they are ****** and ******** people. This company should be investigated and stopped.

  Business response

  01/04/2022

  Business Response /* (1000, 5, 2022/04/01) */ Contact Name and Title: Lee C. Contact Phone: 905 235 7426 Contact Email: ******@*************.com I would first and foremost like to apologize wholeheartedly to the consumer in this matter. Adorian Assets takes a great deal Of pride and commitment to our staff, as well as our customers. This was a complete break down in communication as I personally was in the consumers home town in November hoping to do a meet and greet and treat for a coffee. Due to conflicting schedules we were unable to make this happen. Promises were made but with unseen circumstances plans fell through. ADORIAN was closed for three weeks during the Christmas holidays and there for made it difficult to connect with our consumers. Having said that once I spoke with our unhappy consumer immediately sent the hiccup of the over charging back to consumer as well as a wonderful gift as our way of saying sorry. All goods purchased from our company has been delivered and well received. We are in the process of liquidation of a stunning piece on behalf of the consumer, for a nice profit. We have been a proud member of the BBB as an accredited company and will Continue to strive for excellence and much better transparency moving forward. I hope everyone is satisfied with the outcome, and that the consumer will continue to be a huge success long term with our firm. Sincerely yours, Lee C. Founder Consumer Response /* (2000, 13, 2022/06/08) */ The owner did sell 1 of the 3 pieces of jewelry for a reasonable profit. He also returned the over draft amount. I am grateful for his help and feel these issues are now resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩