Business ProfileforTop Star Driving School Newmarket

********** ********* This company made it impossibly to book lessons for over a year, 1 lesson every 3 or 4 months. They switched instructors on me without informing me, I was contacting instructors for months to be told they don't even work there anymore. By the time I realized a THIRD instructor was needed, and still nobody called me or set up lessons, I stated it's been iver a year and now the MTO won't even accept this course now. I spent near $600 and didn't even get 3 hours out of the 11 I paid for. They finally gave a refund of $159... not fair at all. I have all of the communications and proof between instructors, management, and myself. Management told me it is my fault that ONE time, nearly 8 months ago I was u able to do a lesson do to having Covid... and that's jts all my fault that I now have gotten NOWHERE. Wasted time, wasted money, feel less safe driving now than ever, and the initial instructor actually screamed at me. ****** ** *** ******* ***** ****** ********** **** *** *** **** *** ******* ** *** ***********

jDear *******, We apologize for any inconvenience caused and thank you for bringing this matter to our attention. We are sorry to hear about your negative experience, and we would like to address your concerns as best as we can. We've carefully reviewed your feedback, and we'd like to address some of the issues you've raised to provide clarity on the situation.   Lesson Scheduling: If there were any instances where you experienced delays, we sincerely apologize, and we are committed to understanding and rectifying those situations. You did get in-car hours out of the 10 hours in your package that you signed up for as we have signatures on the time sheet provided by the instructor. Instructor Replacements: We know that communication is crucial and if there were issues with communication, you can always reach out to us, and we would have happily resolved the issue. Refund Process: Our refund policy is adhered to, to ensure fairness. We thoroughly review everyone's refund request, based on our policy, we provided a refund that aligns with our terms and conditions that you did accept. We did give you the option of a third instructor and you went for the refund option that you accepted based on our policy. **** ** *** ****** ******* *** ***** ** ** **** **** ********* *** ****** **** ***** ***** We never blame anyone for anything as things do come up and there was more then one incident where you did also cancel on the instructor.   We take customer feedback seriously, and we strive to provide excellent service to all our customers. Our team is committed to delivering a positive experience to each customer, and we sincerely apologize if we fell short of your expectations. We value your feedback, and it helps us improve our services.   Best Regards, Top Star Driving School

As you continue to blame me and still state false " facts". I never said I didn't get ANY hours. You should strive to read things fully, and think about you're responses before just rambling them off. I called top star numerous times to fix these issues with scheduling. Voice mail always full, instructors never responding. I do suppose I could have walked to your business and spoken about these issues in person, but to be honest I had no hopes of speaking to anyone who would actually be respectful and honest. I accepted a minimal refund, yes, as that was my ONLY option. I could not do lessons with a THIRD instructor, as TOP STAR allowed this ridiculous NON booking process to go on for a year, thusly, any lessons ( WHICH I WAS OWED 8 HOURS) would not be recognized by the MTO. Thank you for offering me to do lessons that wouldn't have been recognized though. This company ********* ** **** *** refuses to see its faults. Your response has proven only that.