Business ProfileforGreen Planet Scooters

***** ***** ***** ****** ******** ** *** **** **** ******* ********* I never write bad reviews about any business/restaurant I deal with. But this time I had to share my absolute worst experience ever! Brought in my son's electrical scooter for diagnosis in order to find out why it was not working. Paid $50 for diagnosis. I was told by the owner he will get back to me in a few days and let me know what the issue is. When I didn't hear back from him I called the store and was told he is out of town. The person on the phone couldn't find my scooter, said he will call me back. When he did, I was told the motor is faulty and needs replacement which will cost approximately $200! I told him I'll call him back to let him know whether we want it repaired or just take it back and get a new one instead. We decided not to go ahead with the repair, which I specifically told the person on the phone when I called back and that I will come and pick up the scooter. Yesterday, Saturday Nov 19th, I showed up at the store and was told by the owner that he doesn't have my scooter anymore!!! That he was out of town and there was a misunderstanding /miscommunication between myself and whomever was filling in for him during his absence. He said the scooter was scrapped!!! I was shocked! "How can you scrap someone elses property without my permission?!" to which he replied "I'm sorry we sold it, I can compensate you for it $100!" So which one is it? Sold or scrapped?! * **** ***** ***** **** **** ********** ***** ****** ** ** ***** **** ** ***** ** ******** ******** *** * ***************** * ***** ***** ***** ****** ******* **** **** ********* ***** ** **** My son was devastated when I told him what happened. Yes, the scooter was not working but that is not the point. You don't scrap or sell your customer's item without their consent!??