Business ProfileforThe MARC Group

I was called by a sales rep promoting an ad campaign at ****** ***** from Nov/23-Apr/24. It sounded like a great opportunity as I was trying to build up local clientele - ******* ** ****** *** ** ** * **** ***** ** *****. When I was contacted, I was told my ad would play on 1 table top sign PER table = 45-50 at the restaurant but when I went by Nov. 3, there were only 10 & my ad wasn't on any. I followed up to complain & was told the ad would be loaded, but there were only 10 signs. I told them I wasn't happy & wanted a refund, but they had a 5 day cancellation window from the date of processing the order only. The invoice showed the duration of the campaign (6mths), not the quantity of signs I was told I'd receive (50 vs. 10) so I filed a complaint with ****. They refunded the charge, but later reversed it since some level of service was still provided. **** said they agreed but had no choice to reverse the charge & directed me to filing a consumer complaint with the BBB & a couple of other organizations. I feel like Marc Advertising misrepresented what they were offering & need to update their business practices to better describe the scope of what they are selling. Further, the cancellation window should extend to the time the campaign starts, when customers can actually see what they are getting vs. what they are told. I paid for this period of time and have gone back to the venue, but my ad is not playing *** ****** ****** *** ******* **** *** * ******** ***** ** ******