Business ProfileforMaple Valley Financial

We purchased a set of ***** ****** Cookware on 28 August, 2023. The purchase was financed by Maple Valley Financial Institution and was initiated by the sales rep. Upon use of the cookware, we noticed discoloration and contacted the sales rep. The cookware failed to fulfil the description and quality we were told at the time of purchase. We reached out to both the sales rep and Maple Valley to cancel the contract and return the cookware set following the defect. Maple Valley has refused to communicate with us in a professional manner so a solution can be arrived at. We reached out to Maple Valley and we were taken aback by the **** *** ************** way the staff spoke to us. We sent a written notice for cancellation and no one has deemed it fit to acknowledge the letter weeks after receipt. We will exercise our rights as consumers who have been sold a product that failed it in description and quality. We request a refund of our $2000 deposit and a cancellation of the contract. The set of cookware is packed and ready to be returned. We want no dealings with a institution like Maple Valley.