ComplaintsforNiagara Chrysler Dodge Jeep

• Initial Complaint

  08/12/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a 2021 ram pickup .didn't notice when I bought it but drivers side door and the back door don't shut all the way.took it to dealer told me it was a manufacturing problem and couldn't do anything about it.contacted chrysler them selves.they told me to take it to a body shop that does work for niagara chrysler.he told me nothing they can do with it and that I was to picky.now I am stuck with this truck where the 2 doors are not lining up.right side of truck doors are perfect drivers side not.its brand new and no one at niagara chrysler or chrysler will do anything specially when they admit it'd a production problem.i am hoping yous can help me out.now I got everyone noticing the doors don't close all the way.and they should fix this some how.

  Business response

  22/12/2021

  Business Response /* (1000, 5, 2021/12/08) */ I have had my service manager reach out to you. He has left a message. We would be more than happy to take pictures and send them to Chrysler. We would once we have approval need for a body shop to rectify the concern. The process with warranty work is that we have to obtain Chryslers approval. If we cant get Chrysler to Approve the repair we would be more than happy to take the vehicle back in on trade and get you into a new vehicle for the best deal we possibly can I noticed your salesperson is currently on a leave not sure if that's the partly the reason for concern not being addressed properly. Please reach directly out to myself ****** **** I would be more than happy to have a look at the issue and rectify the concern. Consumer Response /* (3000, 7, 2021/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid full price for this vehicle 3 months ago and they wanna give me trade in value for a vehicle that has a defect I took it to niagra chrysler body shop he told me only way it can be repaired is if I crash it up on the drivers doors maybe he could fix it but other wise he says it's not repairable it's a manufacturing problem. Business Response /* (4000, 9, 2021/12/10) */ I have yet to see pictures or the vehicle. Please bring the vehicle by and see myself ****** **** I will have a look at it if we deem it warrantable we will take pictures and send them to Chrysler for approval. Consumer Response /* (2000, 11, 2021/12/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have taken it to another body shop which does not work for niagara chrysler and have there response which I will wait til ****** and chrysler to see what they wanna do.my work hours fluctuate but the truck will be there next wednesday at 330. ****** can look up that I have the appointment if he wants to see it earlier plz let me know.like my wife was saying the other night maybe if they would of allowed us to test drive it.we would of noticed the doors.now the other body shop says passenger side doors are off a bit to.

• Initial Complaint

  15/11/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had bought a 2017 ***********, after test drive We said to ***** that vehicle was pulling to right. We where reassured that it would be looked at. I had explained to ***** that I was very nervous about have large repair bill within months of buying a vehicle. So he sold me a warranty he stated would cover everything and a piece of mind that would not happen as it did with previous purchase. I said so this warranty it would cover a bearing, he told me it would. I was happy dealing with a local business this time one I felt I could trust as its family owned. ********************************************************************************************************. The first few little things I let go eg. oil filter not on correctly, extremely dirty air filter and even wrong KM on the sale paper they said it was 59, 087 when it it was 60,137. But September 29, 2021 when on the 406 my vehicle started shaking uncontrollable just past the Westchester. I pulled off the 406 found a spot to stop and look around my vehicle and found nothing everything looked intact no dents, no flat tire. So went a few more blocks and knew something was wrong. I called the dealership service and explained she said ok you have warranty i can Bring it in and text me the number to have it towed. I called that number and they said they would not tow me I explained I am paying for warranty, I had to call *******. I let the service know this and that they had to tow me to closest one, I was told that was ok They can help me, I would be reimbursed. The repair needed was that that 3 lug nuts where loose, 2 where still tight. The rim was split, bearing was gone as well. I called the dealership and was told they would get back to be. I explained I will need to pay for repairs as needed to work. I was assured I would be reimbursed after work was completed. Repair shop stated it looked as if the 3 lugs where forgotten to be torqued, as 2 remaining lugs still tight. Manager refuses to take responsibility.

  Business response

  18/01/2022

  Business Response /* (1000, 11, 2021/12/24) */ Contact Name and Title: ****** **** Contact Phone: XXXXXXXXXX Contact Email: **********@niagarachrysler.ca The extended warranty that you purchased has lots of value and covers many things. The rim photo that you provided shows clear evidence that there was impact with a curb or another element of the road or vehicle. The photo clearly shows all 4 lugs and 1 wheel lock intact on vehicle with a rim showing impact. Extended warranty does not cover damage to rim or bearing cause by impact. If the lugs were not tightened properly this would not be something that would cause an instant or immediate issue after delivery. It was many months after delivery that this impact occluded. It is also our understanding that you serviced your car somewhere else after delivery. Let us know should you have any other questions or require any assistance further. Please don't hesitate to reach out. Consumer Response /* (3000, 13, 2022/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) There was NO impact, the cover on the wheel did not need to be replaced and the ******* dealer that it was towed to can say that as well, and Did not have to replace cover, there was not a scratch on it. On the invoice you would see that there is no charge for a hub cap. The rim has no dents or scraches either to fit your claim of impact. It just cracked and thats even what the mechanic stated that to me. If I knew the hassle I would be getting about this I would have asked for the rim to bring to your shop to see. I did not bring there for an oil change ************* I am working long and odd hours and could not get it there for your hours of operation. With this particular incident I did call YOUR dealership first they gave me a phone number to call and they refused me and told me I had to call ******* and they gave me the number to call. I had explained that I had been paying for extended warranty. I was told that was ok I could pay for it and be reimbursed. I also called your service department again and told them that, was told again that I would be reimbursed. I am very disappointed in the service you dealership was very responsive when I was going to buy a vehicle, but when something was wrong, I was transferred to service, then the manager then told to speak to ***** who sold me the vehicle. I would go a few days and message ***** and was told he sent everything to management then I heard nothing again then a week and a few days. I messaged him again and just the response from ***** that Manager stated damages where from impact they will cover nothing. But as I explained there was no Impact, the rim just cracked and was told if I would have continued driving my wheel would have been off and more damage could have been done. I never got a response. With my experience just with this issue I don't see the point of having the warranty and paying for it if it will only benefit me to go to your dealership which I have lost trust in. As My children and myself ride in that vehicle and I depend on it for work, I can not worry it may not be fixed correctly or something over looked I have to have trust in those doing the repairs. I work hard and do not have the extra money to have these types of repairs which is why I purchased the warranty for peace of mind. But that did not help me. Business Response /* (4000, 15, 2022/01/05) */ To quote you in a text message you sent to ***** you admitted there was impact. When he said the photo clearly shows all lug nuts in tact on the wheel. You said "yes but we were the last to service it" I'm sorry I would recommend that you call your insurance company as this is not a warrantable item under any plan. We sorry this happened but nothing we can do. Consumer Response /* (4200, 17, 2022/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have resubmitted the quote sent to *****, No where in that quote dose it say that damage was caused by impact. On the actual receipt page 1 stated R.F wheel was loose, CRACKED steel rim wheel studs bent. I was told the cost of bearing would be covered, again you will not reimburse even that. For a total of $382.99 Please refund me the full cost of warranty off the total cost of the vehicle as I will not be bringing my vehicle to your shop for any repair. That would be a total of $3499.00 Business Response /* (4000, 19, 2022/01/11) */ Purely as a good will without any admission of liability or guilt and in the spirit of moving this complaint along we will refund your 382.99. The warranty that you purchased can be used at any dealership. I hope you find the above satisfactory. Should you wish to accept. We will prepare a check. If you need anything in the future please feel free to reach out to me directly. ****** **** Consumer Response /* (2000, 21, 2022/01/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for your understanding.

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