ComplaintsforNoble Roofing

• Initial Complaint

  31/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In fall of 2022 Noble Roofing removed our old roof (Cedar shakes) and replaced with new roof (shingles). Rough total of the job was $45, 000. When Noble began the job our home was free of pests (rodents, squirrels, etc). as there were not holes between the shingles and the attic. Following the completion of the work our home has been infested with rodents as there are now FOURTEEN holes/points of entry on our roof. We have been in contact with Noble Roofing, Matt from sales, Anthony the owner, and have spoken with them via phone and face-to-face. Matt says he doesn’t deal with this stuff and Anthony says he sent my husband a text to show there was one gap and we could talk to Matt’s brother about it. We had no idea or indication that the “gap” was a point of entry for rodents, bees (Matt just told me that today on my recorded phone call with him), or snow/rain etc. The text Anthony sent to my husband was a picture and said for him to “talk to Matt’s brother about it”. Matt’s brother does not even work for Noble. We were advised there would be an “aesthetic” difference between the cedar shakes and standard shingles. Never that there were FOURTEEN holes/points of entry on our roof that WERE NOT there before Nobel did the work on our roof. Upon realizing this after being advised by pest control we contacted Noble to determine a solution. Since the first conversation there has been ZERO accountability or any attempt to determine a solution. Only lack of accountability and zero attempt to come up with a solution.

  

  Business response

  01/06/2023

  We are very sorry for the inconvenience this has caused the ********* Family. No doubt it would be a very terrible experience. That being said, we stand by our determination that we are not responsible for the animal damage as outlined in our contract and because we did everything to bring the gaps to Mr *********'s attention and he did nothing with the information provided.

  When we did the roof in October we sent a picture of one of the bad gaps and told Mr ********* that this is an example of one of the bad gaps and to have Matts Brother look at it when he comes. Matts brother was hired by Mr ********* to do some specialty metal flashing on his chimney and we explained that he would be a good person to address the gaps. Mr ********* told me he would "check to see what he can do".

  The gaps are everywhere that the existing cedar shingles were touching fascia and soffit such as dormers and walls. It was inevitable that these gaps were there as cedar has a much larger profile than todays shingles. This was outlined when we were quoting the roof, it is in our contract that we are not responsible for gaps OR animals, and I even sent him a photo of one of the gaps so he could see exactly what i was talking about.  Mr ********* did not have Matts brother or anyone else fix the gaps.

  We take great pride in our workmanship and our reputation and it really hurts us to have reviews like this posted when we did everything possible to alert Mr ********* to the issue. He saw a picture with a large gap in it and did not attempt to have it closed. The picture was sent in October... It is now the end of May.

  We never once quoted to close the gaps, hinted we would close the gaps, took money to close the gaps. We are not animal specialists or soffit/fascia repairmen. We just wanted Mr ********* to know there WAS gaps so that he was aware with the condition of his house. We have absolutely no idea if an animal will enter a gap we just know to inform the homeowner that there IS a gap. This was not something that we tried to hide or be sneaky about. It was brought up during the quotation process as well. It was established that there would be gaps due to the different materials being installed.

  We came to the property on May 27th, 2023 after this was brought to our attention and we were literally forced off the property with ********, ******* and ******* after I showed Mr ********* our saved text messages.

  We have pictures of our conversations as well as our contract . We wont get into more details as this forum is not meant to be a debate between a homeowner and a contractor. We just wished to defend our position.

  Customer response

  07/06/2023

  
  Complaint: ********
  
  I am rejecting this response because: Noble Roofing was negligent and left our home at risk. *** ******** *** *******. Additionally, I do not appreciate the “he said, she said” ploy Noble Roofing has used in order to create a distraction from the issue. 
  
  Sincerely,
  
  ***** *********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩