Business ProfileforSmart Stays Inc

I rented a property from Smart Stays International 7/1-7/5. The property number is: #********* The reservation ID is: ************************************ The total cost to stay at this property was: $5284.17. Residence address: **** *** **** ***** ******* ****** ** The renter promised a luxurious and serene family escape in Niagara. They offered beautiful photos and a promise of cleanliness and luxury amenities. I had multiple issues with my property rental and despite repeated emails and calls, my issues were either not acknowledged or unresolved. While the property appeared luxurious, it was anything but. The rental property was not well maintained. The kitchen was infested with flies to the extent that we could not cook or eat indoors. The dishes in the cupboards were dirty and required cleaning before use. The listing indicated there was a working gas grill but there was no propane tank. The blinds were broken and so was the outside umbrella. On the last day we were there we had no running water. We could not shower, flush toilets, wash dishes or even make a morning coffee. The company has offered 30% off the last day we were there, a couple hundred dollars. This is unacceptable for a property that we paid over$5,000 to stay at. At the very least, I believe we are owed reimbursement for the full last night and reimbursement for all cleaning fees.