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Complaint Details
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Initial Complaint
17/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On May 21, 2021 I was referred to Metro Wide paving and other contractors by the Better Business Bureau, BBB. On May 26, 2021 ***** ****** provided a quote for paving my driveway. This was signed as accepted and approved on May 27, 2021. I placed telephone calls inquiring how to submit the deposit and on June 2, 2021 sent money to ***** by *** that was received and deposited. I did not hear back from anyone at Metro Wide, after placing several more phone calls. I subsequently spoke to **** in the office who provided an estimated timeline of several weeks for completion of the job.On August 6th, 2021 Josh from Metro Wide called me and advised that the excavation would "probably" be completed Saturday August 7th. The job was not completed August 7th, I presume due to the thunderstorm that day. I have not heard back from Metro Wide representatives since. It has now been 103 days since my deposit and acceptance of the contract. It appears that Metro Wide will not complete the work.Business response
06/10/2021
Business Response /* (1000, 5, 2021/09/20) */ I just left a VM to this client apologizing for our miscommunication. I had called him back in June to inform him we would arrive to remove the asphalt. Upon our arrival there was a car on the driveway and we were not able to have it removed nor did anybody answer the door. While I was there I noticed that it was a mutual driveway and that the driveway was about 5" lower at the garage entrance. I told my son-in-law ***** to contact Mr. ***** and let him know that we could not complete one side only because there would be a step between his driveway and the neighbours. The only way to complete this driveway is having it paved all together at the same time. We did speak to the neighbour that day and they indicated they would be having it done in the spring. I told Mr. ***** if he would not like to wait until Spring and have it completed at the same time as the neighbour, we would return him his deposit. We will not pave one side only as the job will not turn out properly. Again, we apologize for this lack of communication on our part, I had just assumed that ***** had contacted Mr. *****. If there is anything else please contact me at your earliest convenience. With Kind Regards, Metro Wide Paving Ltd. ****** ******, President. Business Response /* (1000, 11, 2021/10/01) */ We returned his deposit and the matter was settled to Mr ****** satisfaction. Consumer Response /* (2000, 13, 2021/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) This matter is satisfactorily closed. Metro Wide provided a reasonable explanation and a prompt refund of my deposit. Thank you Metro Wide and BBB.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.