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ComplaintsforValley Stamped Concrete
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Complaint Details
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Initial Complaint
28/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Valley Stamped Concrete was contacted in early spring 2022 for 3 separate patios near our already installed pool. Owner ***** ***** came to our home, assessed the job, recommended coloured, stamped concrete for the job however I wanted plain concrete, no colour to match the existing pool surround. He made several attempts to suggest coloured, stamped concrete. We were clear that we wanted a reasonable match to the existing concrete poured by the pool installer in Fall 2021. He agreed and we signed a contract. I explained that the pool company did a 'sandblast' finish and he did not have any issue that he would be able to meet our requirements.He was delayed several times (~4 reschedules) and finally started work ~mid July 2022 after several delays. He thanked us for our patience and showed up with 1 other worker to begin the projects. He wanted to do the 3 patios as 2 separate projects which we agreed. Project 1 started and was poured. On inspection following the final pour, I commented the finish was not consistent. Trowel marks are very evident on the perimeter but it was clear where he couldn't reach, it is rough unfinished concrete in the centre.He said it would look different after the sandblasting. he second pour was a few days later and again, the finish was the same.Perimeter around the pour was troweled by where he couldn't reach looked like unfinished concrete. I made note again and this time ensured I expressed our concerns via email and took photos.He returned to do what he considered was 'sandblasting' but it was only a power washer. He replied once in email saying the marks,imperfections would disippate within 30 days. We called him on 5 separate occasions and emailed throughout Aug-Oct and finally in late Nov.He has not returned our latest emails or calls and has not returned to our home but we are within warranty.We believe he was encouraging us to have coloured, stamped concrete as that would hide all imperfections.Seeking $15,546.56 refund
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.