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Find a Location

Ontario Automotive and Custom Works has 1 locations, listed below.

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    Business ProfileforOntario Automotive and Custom Works

    Auto Repairs

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    770 Lakeshore Drive, North Bay, ON P1A 2G5
    BBB File Opened:
    29/8/2018
    Years in Business:
    12
    Business Started:
    26/3/2012
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Alternate Business Name
    • Ontario Auto
    Business Management
    • Karl Lewis, Owner
    Contact Information

    Principal

    • Karl Lewis, Owner

    Customer Contact

    • Karl Lewis, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    28/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unresolved
    To whom it may concern, This letter is to notify you that customer **** **************** is seeking damages in the total of $2,500. In May 2022 the vehicle was brought into Ontario Auto for a loud, squealing noise coming from the engine of the vehicle. At this time, I spoke to ****** **** who assured me that Ontario Auto would be **** to repair the problem. Their diagnosis of the noise in question was that the fan clutch, idler pully and the serpentine belt for the 2006 ****** Pathfinder were malfunctioning. At this time the consumer, **** **************** was provided with a quote for the work and decided to proceed with the repairs. From June 2022 until December 2022 the vehicle was brought back to the repair shop on three separate occasions as the loud, squealing noise was not repaired and continued to present as a problem. On three separate occasions the consumer was assured that the fan clutch was the problem and was therefore replaced three separate times. When these three services were completed ****** **** stated that Ontario Auto had exhausted all of their means and that now this consumer had to contact ****** directly to determine the problem. This consumer seeks to be reimbursed for all ineffective service and for violating the Consumer Protection Act in the following ways. The consumer, **** ****************, brought the ****** Pathfinder back to Ontario Auto after the first service was incomplete. At this time ****** **** informed the consumer that the vehicle now required more repairs right away. These repairs consisted of rear lower control arms, gas tank straps, front struts, rear upper control arms and rear sway bar links. This consumer was provided with a partial quote not including the repair work for rear upper control arms or rear sway bar links. To lower the cost of the quote this consumer found parts from ***** ****** for the materials required for this repair and the additional parts not included in the partial quote. The parts were delivered directly to Ontario Auto. At no time did this consumer receive a quote for the labour required to install the parts that were delivered to Ontario Auto. On November 21, 2022 the consumer received an invoice for $1,191.72 which was never discussed or quoted to customer prior to receiving this invoice. At this time the consumer paid and left Ontario Auto only to discover that now the vehicle way swaying in an unsafe manner and the loud, squealing noise was still occurring. This consumer was never informed on the invoice or verbally that the vehicle now required an alignment, replacement of the rear springs, and rear toe adjusting kits. This consumer felt that a safety inspection was also required as the vehicle now felt unsafe to drive. This consumer then had to rent a vehicle from Enterprise while the repairs were being done that were not completed by Ontario Auto. *Unfortunately I could not add videos of noise from my Pathfinder and alternative Pathfinder that does not have noise.(which was texted to business as an example)
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    Customer Reviews

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