Business ProfileforMoore Propane Limited

On May 19 2023, I spoke with the ******* ******* from the NorthBay location, regarding the delivery of heat to my home address, that has been requested more than once over the past month. There is an overdue amount on the account, and there was an offer to pay half of the overdue balance immediately with the remainder by end of month. She would not send a truck and stated "too bad for me" and " I don't have to do anything for you" The treatment from this person, who claims to be a manager, was uncalled for. She refused to work with me, to find a solution or, to provide me with her supervisor's information. She spoke very rudely and I asked if the call was being recorded for quality assurance, she stated no and you're not getting heat. I live in Northern Ontario. We've had low temps for months and continue to. This company holds us hostage to our heating bill, because of an overdue bill that I had offered to rectify at least half of today. Further, our history of payment to this company over a 10 year period, is satisfactory. Further, our home was empty and under renovation for 1 year- it's overdue because we did not receive the bills as the usual process Further, we should not ever go without heat- I have a 9 year old child in the home and it's less than 14 degrees in the house. Further, I should not be reprimanded by a representative of a company and not have opportunity to take my concern to a higher level I'd like to end this customer relationship with this company and have the bill at a 0 balance. We will no longer be using this service or put ourselves in a situation to be treated poorly by private corporations. If we cannot satisfy this bill and release ourselves, we will take the necessary next steps.