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Find a Location

Toronto Animal Health Partners Emergency & Specialty Hospital has 1 locations, listed below.

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    Business ProfileforToronto Animal Health Partners Emergency & Specialty Hospital

    Animal Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1 Scarsdale Rd, North York, ON M3B 2R2
    BBB File Opened:
    18/2/2022
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    18/02/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I had taken my dog to their emergency office where I was called and told I needed to pre-authorize $800 on my credit card in order to ensure that they will do whatever it takes to keep him alive. An hour later, I was told I needed to authorize another $1265 for them to keep him stable over the next day. **********************************. After reviewing the bill, I checked him out at 11am the following morning and they credited me back for the services they didn't use. At this point, they have been contacting me asking to pay for a "neurologist consult". That to me seems like an arbitrary charge and have been questioning why that wasn't done when they had access/control to the amount the credited me back. I also have no proof of knowing that actually took place, I never spoke to a neurologist - you were not permitted to enter the animal hospital. I will pay the charges if/when I am provided documentation reviewing what was assessed and the outcomes of the assessment- surely that is available for a $190 charge. Happy to provide further detail if needed
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Giuliana C

    1 star

    03/01/2023

    On December 8th , I brought my cat in for surgery to remove a mass. So once surgery was over Dr. Lea M. called me to tell me that surgery was over and ****** is recovering. But I heard a BUT it her voice. She told me that they had to quickly close ****** up as they were going to lose her as she had lost a lot of blood and they had none on hand. She also said that there was a ruptured ulcer which I was not aware of. So on Saturday Dec 10th they sent her home with an open incision. Then Sunday night I rushed her back as the incision was bleeding. After they cleaned her up they sent her home again. So keep in mind. Dr Lea M was her surgeon and she never called to see how ****** was doing. So the week went by and poor ****** ate a bit bit then by Friday December 16, ****** incision was bleeding out of control. So had to bring her back in and when calling to speak to surgeon no one was available. So of course, I was getting upset . When arriving at the hospital they took her in and administered an IV. Dr. Debbie R. came to talk to me about ******s condition and of course she was very sick as she lost allot of blood. Her blood was not clotting. So question ; why would you operate when you know you have no blood *** *** **** **** ***** ***. I may have raised my voice but did not swear as I was accused of my Kaitlyn. On Saturday December 17 I had to make a difficult decision on what was best for ******. I had to put my little girl down. I did my research on the hospital but not on Dr.Lea M. As of today Dr. M. has yet to call me. So ppl please research the doctor that will be operating on your fur baby as it can make a different. My baby was only 8 years old. I have not heard back from Management on my concerns on what exactly happened thar morning on ******. It should have been a standard operation which turned into putting her down. Not acceptable

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