Business ProfileforAssured Basements

* I contacted Assured Basements based on a door to door flyer mentioning free Estimates * We booked an appointment and Mike came in to discuss in October 2021 * He told about 2 standard pre-packaged template solutions with & without a bathroom (Approx. 67K) * I mentioned the leaks in our basement and he said that he will send someone who will give a better estimate * I was told not to worry about the estimate even though I mentioned the concern of how to proceed without it * In order to proceed with the estimate I was asked to sign the contract (when he took a deposit of CAD 2000/- from my *********** so that he can send someone to give a better estimate. * Since they sounded like a legitimate professional company - I made the payment to keep the ball rolling, since I intended to get my basement work done. * Next day 2 people (Ryan and colleague) came and I got some rough numbers for the leaks in our basement that was unaffordable (Approx. additional 20K) * Even at this point the amount was not clear because they said they had to send in a leaks specialist for clearer numbers - it could be more or less * We didn't settle on whether we needed a bedroom or a bathroom or not. The leaks were our biggest concern at this point. * Ryan said to sleep on it and let them know if we wanted a bathroom or not and meanwhile he will send someone to assess the leaks for an estimate * The very same day we discussed at home and realized this was way beyond what was discussed initially and decided not to proceed * We let them know the same evening that we will not proceed * Meanwhile they have taken my money for which I did not avail any services. They claim this is a non-refundable deposit which was never mentioned at any point. How can a registered company take money for a service that was decided and communicated immediately as not required?