ComplaintsforChroma Design Build
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Complaint Details
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Initial Complaint
09/01/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
September 12 contract and September 20, 2023 payment of 50% $8,100 paid to Raphael K. and Tony...(refuse to provide full names and proper invoice regardless of repeated requests) The contract was to paint certain /specific interior spaces of our home and sand/refinish stairs. The contract (luckily client specified it) was to include for the downpayment and prior to next progress payment that all areas to be prepared (wallpaper glue to be removed, walls sanded, patched as needed, prime painted and be ready to paint, the stairs to be sanded at the top ready to be stained and prime painted at the bottom to be ready to be painted AND all paint and stairs stain to be delivered to the jobsite. NATURE OF THE DISPUTE: Raphael K. and Tony...(refuse to provide full name) partners, (i) breached the contract, took the 50% downpayment and didn't provide the work as per contract, they abandoned jobsite. Made numerous promises that they never kept, including providing refund. (ii)The areas they touched were not salvageable as per new quotes the client was forced to seek out after Raphael and Tony abandoned the job site. Contract included : removal of wallpaper glue, sand walls /was not done just primed over + client asked for flat paint for ceiling and feature wall, yet they used eggshell on ceiling and feature wall, plus the wrong color due to no communication between Raphael and Tony+they did not sand just primed over, or skipped priming just painted over old grey=showing through, did not patch up old chips/dents, just primed over+ they painted on their mudd applications while wasn't dry yet(as per new quotes) causing wrinkles=($3000+hst)unexpected$$ just to fix Raphael's work (jobsite and their work condition is still available for inspection in the master bedroom) (iii) caused damages: scratched floor/unremovable paint on furnitures and interior brick walls, peeling paint on hinges, no one has any inexpensive solution for. Pictures@time of abandoning jobsite available
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.