ComplaintsforPort Royal Freight
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Complaint Details
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Initial Complaint
14/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Writer used this company to ship 5 barrels to Jamaica. They were picked up from my home on November 22, 2023 and was to arrive in Jamaica by Christmas. I contacted the owner ******* ***** in January and he stated there was a back log at the wharf in jamaica. I contacted the Customs in Jamaica who stated the barrels are there but ** * ***** has failed to supply them with the proper documentation to process the barrels to be cleared. Several calls to both his cell phone and business has gone unanswered and text messages unanswered. There is no more room to leave messages.Initial Complaint
03/01/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On October 21 Richard from Port Royal Freight pick up 1 Barrell from my home, I paid $350,00. For the service for Barrell to be delivered to Lot *** ******* **** ** ***** in Jamaica. Richard Erskine assure me Barrell will be delivered by December 11-12,2023. I have been calling the business ####-###-####, and cell # ###-###-#### leaving messages no one is returning my call. At times voicemail is full then call again and able to leave messages as someone is clearing message but refuse to contact me. I have purchased over $1000.00 goods in my Barrell. At this point I really would like the return of my barrell or for the delivery to happen. I need an explanation of where is my barrell.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.