ComplaintsforRemodel Canada Carpet One Floor & Home
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Complaint Details
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Initial Complaint
22/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired Remodel Canada Carpet One Floor & Home to replace my flooring in my condo on December 9, 2020 and bought vinyl through Remodel from ****** **** Flooring as per Remodel’s recommendation. I paid in total $3,436.80. I have sent to Remodel my condo requirement that a minimum of 70 IIC rating underlay product is required for the installation. As per the website of ****** ****, they provide LIFELONG warranty for residential usage. However within two years, there is a major crack in the middle of the living room after normal usage. - I contacted Remodel in December of 2022 about the crack and Remodel informed me that I have to pay myself to have it fixed. - Then I reached out to ****** **** and they told me that is due to the inappropriate underlay product that Remodel used at the time of installation and even worse the whole unit’s floor now has the risk of cracks. ****** **** informed me their product does not need any underlay and it was Remodel’s mistake to use an underlay that lead to the crack. - Remodel then told me that they put underlay for their vinyl job especially for condo because condo subfloor is concrete and not even flat and an extra under pad of 1.5mm is required. Remodel insisted that they did the job in a right and professional way. After more than 3 months difficult communication with these two companies, I am totally lost and nobody is taking any ownership to fix the problem and Remodel insisted me to pay by myself for the repairs.Business response
22/03/2023
Hi,
The owner ***** will contact this client to discuss this complaint and will update this claim with the agreed decision between Remodel Canada and ******* ***
Thank you,
Customer response
23/03/2023
Better Business Bureau:
I was contacted by business owner *****. He promised to fix the problem and provide further warranty and will check personally the flooring in my home next week. In order to avoid further damage to his business reputation, I would like to close this complain now.Thank you for all your help!
Sincerely,
******* **
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
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TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.