6 Customer Reviews
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Review from Karla N
1 star07/12/2023
Horrible to deal with. The adjuster never responds to emails or phone calls had to take to a higher level to get any kind of answers. When they did make an offer it was unreasonable, I supplied 3 quoted to fix damage and their offer was less that half the cost. Many damaged items missed that were claimed and they won't put any offer in writing. Their estimators Peak's quote was used for the other 3 quotes but yet I keep getting told they only fix the damaged area this is exactly what these other quotes did. I just want the damage fixed I'm not looking for money Wawanesa should hire a contractor to fix the damage them self. I pay premiums yearly for what to do their work and not to have my property damage covered fully. ** *** *** **** *******
Wawanesa Insurance Response
11/12/2023
Hello Karla, Thank you for taking the time to share your feedback regarding the service provided and settlement offer presented to you. We understand that your Adjuster and the Claims Supervisor have since contacted you with respect to next steps for the Dispute Resolution Process. Should new questions or concerns arise, please do not hesitate to contact the Supervisor for further assistance. They would be happy to help guide you through the process.Review from Dave A
1 star09/09/2023
Would have put negative stars if I could. I own a large old house with a country store not in use bring renovated. I became more disabled than I was which has slowed down renovations **** **** *******. After a year or more of $*** a month payments being switched to by a ****** broker Aha they came in and canceled me. For the roofs and some down spouts that's a roofing company is working on now. Uneven walk way that I have bought concrete for all stone work in progress and walkways and stairs. Back deck 2 1/2' tall with 15' long 12" stairs 3 stairs. Not in use other than dog to go into back yard. 8 other way to come and go also decks rough and being demolished. Steel roof, old barn steel thick no leaks in 150 yrs. Priced by roofers to sandblast some surface rust repairs and rubberized paint. I wish to thank you for dropping me. **** ******* *******Wawanesa Insurance Response
15/09/2023
Hello Dave, thank you for taking the time to make us aware of your concerns regarding the cancellation of your policy. In accordance with Wawanesa's Complaints Management Process, your concerns have been escalated within Wawanesa's Underwriting Department. The Underwriting Department has been in contact with your licensed insurance broker, who will be in touch with you shortly to address your outstanding questions and concerns.Review from corry k
1 star21/10/2022
Wawanesa has been my Insurance carrier for MANY Moons. Not once did I make a claim for my home, In over 30 Years. MY home recently got beaten up from heavy, scary rain and Wawanesa ***** ** ** *** ******* closed my file, made me wait 13 days before anyone came to my home. Blocked me from viewing my claim online and are NOW ******** me and telling other Insurance companies that my home Is damaged from water and this Is ALL because Wawanesa did NOT want to pay for the damaged shingles on my roof which were NEWR but defective. ** ** ********** **** ** ******* *** ******** *** **** ***** ****** ***** * ******** ** ** ***** ** *** ****** ** ***** ** **** * ***** **** *** ************* ******* *** ** ** ***** ****** ***** ********* *** ***** ** ***** ******* ** *** *** ******Review from M&D K
1 star29/09/2022
12 years farm policy. Zero claims. Made a water damage claim July 25th. Drag the process out for more then 2 months now... still going.... Make the customers life miserable. Don't communicate. Don't care. Can't find the exact cabinets to replace to match the existing ones. Tell them all new cabinetry. Send the man out to measure. The guy made me feel worse about my kitchen then he needed to. I had no idea what numbers I needed to stay within. So I went along with his suggestions. Wait another week to get a call they went back on their word. ** *** ***** ** *** *********** **** *** ** ********* ******** communication. None. Was told they were not covering the whole kitchen. They would but we had to pay an additional 2500. We hold a farm policy. We have many things under this policy. That is **** near one of our payments we make in a year. If I don't want to go that route. Even knowing they can't find our cabinets. The other option was to just cover the base cabinets. They will look like the tops but won't be exact match. How is that even fair. This with everything else I have endured the last 2 months dealing with this isn't even worth it any more. From the words of my adjuster. You know your not the only one with water damage. Denial for many things because of neglect. * *** ** ****** ** ***** I have lost income over this. * **** * ***** ****** ****** ******* ** ******* ** ***** ***** I should not have had to remove black mold from my home because our adjuster took 4 weeks to put the claim through to takeout and abatement. Because my family was sick, it is my job as a parent to keep my children out of harms way. Communication .5/10. Positive response .05/10. Lack of any tad bit of empathy towards customers 10/10. I have talked on the phone with our adjuster 3 times in over 2 months. ***** *** ** ***** ****** **** ********** ** *** ***** ***** *** ******* * ******. ** ****** **** ** **** * *** *** ** *** *********** I would like to give them a chance to fix this.Review from Dan E
1 star22/06/2022
*************************************************************** ******************************* Our experience was a sewer backup in our house caused by the municipality we live in. The municipality took full ownership of the but our claims-free history is now gone with Wawanesa Insurance b/c "that's our policy". That seems to be their answer for everything. Our insurance adjuster is never available. We call multiple times, leave multiple messages, and never hear back. The off-chance we did connect over the phone his reasoning was "I'm very busy". ******************************* **************************** Wawanesa Insurance has been very aware that we will not be renewing with them moving forward. We got our renewal in the mail today and have 4 days to renew?!? We typically have 4-6 weeks. *************************************************************** *************************************************************** **********Wawanesa Insurance Response
27/06/2022
Hello, we're very sorry to hear about your recent experience with your claim and upcoming renewal. Thank you for taking the time to leave us a review to make us aware of your concerns. We understand that you are not looking to renew your policy. That said, if you have outstanding concerns with respect to your claims-free record, claim experience and renewal, we would be happy to help have them addressed. Please do not hesitate to reach out to ********************* should you require assistance with any outstanding concerns.Review from Dane H
1 star09/03/2022
Had a house fire back in 2020, all was going fine, worked with an adjuster out of Lethbridge who did a reasonable job. I have all the emails from him that prove what Wawanesa agreed to cover. It was taking months to get payment, adjuster kept saying he was waiting on cheques from Wawanesa, finally I asked him for a direct line to whoever was working my file at Wawanesa, her name is ************** I tried calling her and emailing her but she completely ignored me, finally I went back to my Broker who had his manager contact the insurance company directly, and surprise surprise she calls me the next day. But she tells me they can't pay what they already agreed to, saying it was a different person who agreed to that on a day when she wasn't working and they made a mistake. Now she requests more time to review my file and swears she will get back to me, that was in December 2021, it is now March 2022 and I've emailed her multiple times and called her, ************************************************* I'm now trying to get the Broker to contact her supervisors again. I've never experienced treatment like this in my life. ***********Wawanesa Insurance Response
10/03/2022
Hello, thank you for taking the time to share your concerns with your current claim. We're so sorry to hear about the trouble that you've had recently getting in touch. We have engaged your Adjuster and the Claims Supervisor and have advised them of your concerns. Someone will be in touch with you shortly to discuss your service concerns and the next steps for your claim.
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