Customer ReviewsforJewlr.com

9 days after the expected delivery date, my order was still showing as "in-transit" with *****. I had been told a week earlier that I could expect the package to be moving in 1-2 business days, which came and went 2 days ago. I then contacted ***** who told me the package was delayed due to being empty. I contacted Jewlr who told me that was incorrect and they'd have to now investigate. The customer service representative I spoke with offered no apology, attempted to make an excuse, and offered no acceptable service to myself, the customer, who has already paid over $500 for a product I don't have, and service I haven't received.

I was not, and have not received, nor been offered a refund of even my shipping costs. Instead I've been informed that the investigation could take up to 10 business days and if they can't resolve the issue they'd make me a new product.

The fact that this "investigation" is happening only as a result of me having to first contact Jewlr, then contact *****, then once again contact Jewlr, is utterly ridiculous and almost laughable. This has been one of the worst online purchasing experiences I've ever had, and is the worst shipping and customer service I've ever had by far.

Not to mention the order was a time sensitive gift, to be given on a date that will be likely end up being a month or more past when it was intended to be given.

I will never shop with Jewlr again, *************************************************************** ****************************************

Hello

Due to a lost package with ***** we issued the customer a full refund.

Best regards

Due to being threatened with a formal BBB complaint, they issued me a full refund. At no point was a refund of shipping costs offered, and at no point did Jewlr offer anything that resembles customer service. As evidenced by their reply, they simply blamed ***** and then expected me to trust that their 10 business day investigation would be fruitful, after already failing to meet typical customer expectations. However, I am fortunate that I didn't receive the product that I believe they never even shipped, because from seeing reviews elsewhere, I'm convinced the product would have been of a significantly poor quality and I would have regretted spending the money.

I have encountered the most unpleasant experience with Rose. She and Sophia are the worst. I requested to speak to another representative and she refused and mentioned that she is not allowed to transfer calls. She refused to let me speak to Michael, the supervisor and she would not let me speak with Danielle after I told her that her customer service was horrible and she then tried to tell me that she can prevent me from calling the company because I insulted her by telling her the product was not correct and that she was ************** in handling it, the situation. I've done business with this company for 2+ years. She, Rose and Sofia are the most confrontational people I have ever dealt with. I hope you have our conversation was on record and you can see that I was not disrespectful to her but very honest about letting her know about her ************** behavior. My husband tried to speak with her to ask for corporates number and she refused to do so. This by far was the worst experience I have had with this company. I only want what I paid for without someone who wants to be confrontational about it. I've purchased several necklaces, rings and just sent my nameplate in for repairs. When I received it, all the upgrades were not done, namely the thickness, from a .46mm to a .81. I told Rose my concern and she immediately argued with me that I was incorrect because she read that it was done. I asked her if she saw the item when it was done. She said no, so I asked her how would she know and she was stumbling over her words and mentioned that she does not supervise the production team. I asked if she could just sent the repair form. She mentioned that I would need to seek out measurements for the necklace to prove it, even though I have a necklace from them that is correct, .8mm. Needless to say, I've done just that and, in fact, the measurements are wrong.. go figure. By the way, Rose claims that she sent a repair form to my email twice and I never received it

Hello
We have reached out to this customer and have resolved her concerns.
Best regards Jewlr Customer service

******************************************* It is definitely not represented the way you see the jewelry online. I ordered a 10 k yellow gold mother's ring that was supposed to be a size 7 and I received it in a size 5 and it was not as I saw it online it was tiny as heck! I also ordered a 10 k white gold name plate with a 18" gold chain but when I received
It the name plate was tiny you could barely read my daughters name and not to mention how skinny and flimsy the chain was! It literally made me cry to see how I was fooled and paid over $800 for both order's! I sent them back for a return via US postal mail with tracking and when I checked the status of the return it said they attempted to deliver the package yesterday 05/14/22 but they where denied access to the location to deliver the package! I am hoping and praying im NOT going to have issues returning my items....

Hello Rhonda

We have sent you an email regarding your refund as it has been processed.

THanks

My mom bought me a caged Irish calladghder ring with my sons birthstone in it for my first mother's day, I wore it out for a few hours and it turned my finger green... She spent over $150 on a fake ring, extremely disappointed. When I called customer service to begin the process of returning it, the girl I spoke with tried to argue with me that all real 925 stamped silver causes everyone's finger to turn green. Horrible experience to say the least,*************

Hello

Please let me know the best time and number to contact our customer back at.

We would like to have the opportunity to resolve this matter.

Thanks

Hello

We are reaching out to this customer as we want to come to a resolution and take care of her concern.

Thanks