ComplaintsforMagical Credit Inc
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Complaint Details
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Initial Complaint
14/12/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Payment schedule was set up for the 20, the took the payment out on the 13. This isn't the first time, they have taken money ahead of the payment schedule.Business response
16/12/2021
Business Response /* (1000, 5, 2021/12/16) */ Hi *******, this loan and your previous loans are based off your income you receive from your Child Tax Benefit. The schedule for your payment for December goes off the deposit dates that the Government of Canada sets. We go apologize if this caused you any confusion. We will be happy to assist you in getting this resolved. Please connect with our office directly. Have a great Day! Consumer Response /* (3000, 7, 2021/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) You gave me a payment schedule, with listed days that my payment would come out of my account. I plan my budget around payment dates, **************************************************************************************************** You set the payment dates, you sent them to me, ****************************************************************** ***** what's the point of setting a schedule ***************************************************************** ************************************************ Business Response /* (4000, 9, 2021/12/20) */ Thank you for your response. Please connect directly with the payments department at Magical Credit Inc to cancel you PAD agreement in writing with them. Direct email is ********@**************** Consumer Response /* (4200, 11, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Another payment was taken out of my account today? ***************************** Business Response /* (4000, 20, 2022/04/06) */ *********************** We would like to resolve this issue with you. Please give us a call at ************** or email us at ********@**************** If there are payments that did not follow the payment schedule dates set by the Government of Canada, as seen on the CRA website, provided under CCB schedule, we would like to know about them and work with you to resolve this error. For ease of reference, **************** the schedule for CCB provided by ******* during the application. This schedule was effective as of November 23, 2021. If you have any questions in regards to the information ********, we will be happy to work with you, please call at ************** or email us at ********@****************
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
1 complaints closed in the last 12 months.