ComplaintsforNumeris

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Initial Complaint
04/03/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Numeris places phone calls to our home phone quite frequently. Each call compels us to check who is phoning us. We do not want Numeris contacting us.
Business response
08/03/2024
Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate, and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.

As a market research firm, we are not part of the National Do Not Call List. Numeris however, maintains its own internal Do Not Call List for 36 months, although this is not a requirement made of us by law. After the three years have passed, your telephone number may begin to be included in future surveys. You can continue to opt out by contacting us closer to that time.

Please note that we do not have any calling history for the telephone number that was provided (###-###-####), however we have added it to our Do Not Call list (reference # *******). If the telephone number that you would like added to our Do Not Call list is different than the one that was provided to us, please contact Numeris or myself directly with that information. We can add that telephone number to our DNC list and immediately remove it from our calling system.

Numeris Do Not Call contact information:
•           Via email ****@*******.ca
•           Through our website ****************
•           Toll-free at ###-###-####

We apologize if our attempt to include you in our survey was not a positive experience.

Sincerely,

Numeris
Customer response
09/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and trust that the resolution of this issue will be satisfactory. I thank the Better Business Bureau for its help in this matter.

Sincerely,

**** ******
Initial Complaint
28/09/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Numeris keeps call me I have asked the caller to take my name off their call list and I was told that they would but they never do. ** ** * ****** ********* I JUST WANT THE PHONE CALLS TO STOP.
Business response
29/09/2023
Please accept our apology that your previous request to be added to our Do Not Call list was not completed, and for the negative experience it has caused. It is never our intention to cause this. We will look into this internally and do the appropriate follow up.

As a market research firm, we are not part of the National Do Not Call List. Numeris however, maintains its own internal Do Not Call List for 36 months, although this is not a requirement made of us by law. After the three years have passed, your telephone number may begin to be included in future surveys. You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that your telephone number ************** has been removed from our survey calling and that it has been added to our internal Do Not Call list ***** *********
Numeris Do Not Call contact information:

* *** ***** *************** * ******* *** ******* ********************************** * ********* ** **************

Sincerely,

Numeris
Initial Complaint
23/06/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am 81 yrs old and I find your call very upsetting . I get so many calls each day starting at 7am . Please take me ok your list. Thank you just take me off your list please.
Business response
27/06/2023
We do apologize that our calling has been upsetting. It is never our intention to cause that.

Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate, and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.

We have examined our call records and can confirm that all calling attempts from Numeris have been after 9am Pacific time.

As a market research firm, we are not part of the National Do Not Call List. Numeris however, maintains its own internal Do Not Call List for 36 months, although this is not a requirement made of us by law. After the three years have passed, your telephone number may begin to be included in future surveys. You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that your telephone number (************) had been immediately removed from our survey calling and that it has been added to our internal Do Not Call list (ref# *******).

For future reference, Numeris Do Not Call contact information:

•           Via email [email protected]
•           Through our website https:/***************************
•           Toll-free at 1-800-214-5226

Again, we apologize if our attempt to include you in our survey was not a positive experience.

Sincerely,

Numeris
Customer response
27/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
29/05/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This business calls over and over after being asked to never call me again. I have a family member that is on palliative care and I have enough on my plate without these people calling multiple times after being told to leave me alone. They have no respect for personal boundaries. I have had to have my telephone provider block them so I can have peace while my loved one dies.
Business response
31/05/2023
Please accept our apology that your previous request to be added to our Do Not Call list was not completed, and for the negative experience it has caused you and your family. It is never our intention to cause this. We will look into this internally and do the appropriate follow up.

Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate, and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.

As a market research firm, we are not part of the National Do Not Call List. Numeris however, maintains its own internal Do Not Call List for 36 months, although this is not a requirement made of us by law. After the three years have passed, your telephone number may begin to be included in future surveys. You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that your telephone number (************) had been removed from our survey calling and that it had been added to our internal Do Not Call list (ref# ******).

Numeris Do Not Call contact information:

•           Via email ****@*******.ca
•           Through our website https://**************************
•           Toll-free at 1-************

Again, we apologize for calling your home at such a time.

Sincerely,

Numeris
Customer response
31/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
25/05/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Repeated calls about a television survey despite not having cable services and continued calls after refusing the survey. I have received 3 calls in the last 24 hours alone, one was after 9pm.
Business response
31/05/2023
Please accept our apology for the negative experience that you had. It is not our intention to cause this.

Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate, and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey. Households without cable are still included in our survey.

As a market research firm, we are not part of the National Do Not Call List. Numeris however, maintains its own internal Do Not Call List for 36 months, although this is not a requirement made of us by law. After the three years have passed, your telephone number may begin to be included in future surveys. You can continue to opt out by contacting us closer to that time.

We can confirm and also reassure you that on May 25, 2023, your telephone number (************) had been removed from our survey calling and that it had been added to our internal Do Not Call list (ref# *******).

Numeris Do Not Call contact information:

•           Via email ****@*******.ca
•           Through our website https://**************************
•           Toll-free at 1-800-214-5226

Again, we apologize that our attempt to include you in our survey was not a positive experience.

Sincerely,

Numeris
Customer response
31/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
08/05/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has called me multiple times, when I answer they hang up. I've called their 800 number to be taken off their call list, but you can NEVER get through to anyone. You sit on hold for 10min then their system hangs up on you. They claim to be exempt from being added to the national Do Not Call list and that you can go to their website to be removed, yet there is NO option on their website to be added to their own Do Not Call list. The fact I have to contact the BBB, just to get them to stop calling is utterly ridiculous. MY next complaint will be with the CRTC to have this company shut down. *** **** ********** *** NO ONE...should have to deal with this ** on a daily basis.
Business response
08/05/2023
We do apologize for the difficulty you described in getting added to our Do Not Call List and removed from our survey.

We can confirm and also reassure you, that your telephone number (************) has been removed from our survey calling and that it has been added to our internal Do Not Call list (ref# *******).

As you mentioned, Numeris is a market research firm, and we are not included in the National Do Not Call List. Numeris however, maintains its own internal Do Not Call List for 36 months, although this is not a requirement made of us by law. After the three years have passed, your telephone number may begin to be included in future surveys. You can continue to opt out by contacting us closer to that time.

Numeris Do Not Call contact ****rmation:
•           Via email ****@*******.ca
•           Through our website https:****************************
•           Toll-free at 1-************

We again apologize if our attempt to include you in our survey was not a positive experience.

Sincerely,

Numeris
Initial Complaint
03/04/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They call me several times a day. I’ve deleted 4 messages twice today already I want them to stop calling me. I’ll never do another survey for them again. Stop calling me!
Business response
06/04/2023
Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate, and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.

As a market research firm, we are not part of the National Do Not Call List. Numeris however, maintains its own internal Do Not Call List for 36 months, although this is not a requirement made of us by law. After the three years have passed, your telephone number may begin to be included in future surveys. You can continue to opt out by contacting us closer to that time.

Please note that we do not have any calling history for the telephone number that was provided **************, however we have added it to our Do Not Call list (reference # *******). If the telephone number that you would like added to our Do Not Call list is different than the one that was provided to us, please contact Numeris or myself directly with that information. We can add that telephone number to our DNC list and immediately remove it from our calling system.

Numeris Do Not Call contact information:
•           Via email ***************
•           Through our website **********************************
•           Toll-free at 1-800-214-5226

We apologize if our attempt to include you in our survey was not a positive experience.

Sincerely,

Numeris
Customer response
06/04/2023

Complaint: ********

I am rejecting this response because: I have the call logs and they called several times a day **** ** *********** However I haven’t received a call since I contacted BBB. I’m hoping that they will never call me again.

Sincerely,

****** *****
Initial Complaint
16/11/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Please REMOVE my phone # from your call list. I’ve received multiple phone calls a day from Numeris before and after I filled in 2 surveys. I phoned to report and was on hold at *********** and the call was dropped twice, also at **********. Please STOP phoning. Thank you.
Business response
21/11/2022
Numeris maintains its own internal Do Not Call List and quickly responds to requests from individuals who do not wish to be contacted by our organization. Individuals who wish to be added to our internal Do Not Call List may make this request with our Telephone Interviewer at the time we call, via email ***************, through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.

We apologize for the inconvenience you experienced when contacting us through our toll-free number.

We received your November 16, 2022 request to be added to our Do Not Call List. We can confirm that it has been removed from our survey calling and added to Numeris' DNC list (Ref # *******).

We apologize that our calling caused any inconvenience.

Sincerely,

Numeris
Customer response
21/11/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ***
Initial Complaint
19/10/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This Numeris number has been calling me every day, two times a day for the last two weeks, and when I pick up the phone no one answers on the other end. I have consistently tried to block the number so I won’t be called repetitively again, and again, but I keep getting phone calls from them nonstop with nobody talking on the other end of the phone. **** ***** **** *********** ****** *** ***** *** *** ******** ** ** **** ** ** *****
Business response
21/10/2022
We apologize for any inconvenience. We can definitely remove your household from our survey calling.

Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.

Numeris maintains its own internal Do Not Call List and quickly responds to requests from individuals who do not wish to be contacted by our organization. Individuals who wish to be added to our internal Do Not Call List may make this request with our Telephone Interviewer at the time we call, via email ***************, through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.
Please note that we do not have any calling history for the telephone number ************** that was provided as a daytime phone contact in the complaint. If you could provide the telephone number at which we have called you, we can remove it from our calling system, add it to our Do Not Call list and provide you with a reference number.
We again apologize if our attempt to include you in our survey was not a positive experience – and we look forward to hearing back with the telephone number to remove from our calling.

Best regards,

Numeris
Initial Complaint
11/10/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The telemarketers have been phoning 2 -3 times a day, they have also been told repeatedly to stop phoning. As of this morning they have been advised if they phone again I will be taking legal action against them *** ********* ********** *** ******* *** *********** *********
Business response
17/10/2022
Every year since 1944, Numeris has contacted Canadians to collect broadcast measurement information such as radio listening and TV viewing. By providing important audience and consumer behaviour information and intelligence, we enable Canadian broadcasters to deliver relevant, high-quality programming that meets the needs and wants of Canadians. Your household was randomly selected to participate and our telephone calling system attempted to reach you to provide information about what we do and to conduct a brief survey.

Numeris maintains its own internal Do Not Call List and quickly responds to requests from individuals who do not wish to be contacted by our organization. Individuals who wish to be added to our internal Do Not Call List may make this request with our Telephone Interviewer at the time we call, via email ***************, through our website https://numeris.ca/have-a-question or by calling us toll-free at 1-800-214-5226.
We received your October 9, 2022 request to be added to our Do Not Call List. We can confirm that it was immediately removed from our survey calling and added to Numeris' DNC list (Ref # *******).

We apologize that our calling caused any inconvenience.

Sincerely,

Numeris
Customer response
17/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******

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