Business ProfileforLet's Get Moving

**** **** **** ****** ** *** *** **** ******* ** ******** *** ************** * ***** ** *** ** ******* (1) After arranging a move between two communities on Vancouver Island, and expressing the importance of meeting a particular window for ferry travel, the crew arrived two hours late and did not communicate the delays until much prompting from the client. (2) A transit time that should have taken at most 3 hours (and 2 hours if they had abided by the agreed timing) ended up taking nearly 6, with no communication to the client. (3) Poor handling and unprofessional conduct when off-loading property, resulting in significant damage to property and to the home. (4) Significantly overcharged for travel time, despite being questioned at the point of paying. The response provided was that the client would receive an itemized receipt detailing the total costs. (4a) Itemized receipt was not provided for nearly 72 hours despite an initial commitment that it would be provide same-day, and only offered after multiple follow ups. (5) Upon submitting a complaint using the company's process, no follow up for two weeks. (6) After further direct follow up, initial offer for compensation did not cover the actual difference in services rendered (continued overcharging). Subsequent offers also failed to provide appropriate remedy for overcharges and damages. In short, do not use this company - every aspect of this job was poorly handled and reflects a culture of mismanagement (at best) and poor planning that the client is expected to bear. Initial conversations with the customer service team indicated that they had a commitment to communication and were keen to support the client's moving needs, but in practice every stage of the moving process was marked by poor communication and planning on the part of the movers, a disregard for client needs and concerns, and no accountability for failures. *** ***** ******* ***** ****** ***** *** *******