Customer ReviewsforCanada Flowers

Ordered flowers for a birthday and they were not delivered on the day. I was send an email stating the affiliate florist did not have flowers and flowers would be delivery the next day. Pretty disappointing !! My credit card was charged immediately upon ordering (over $100) - *** *****.

Sadly this is the second time I’ve ordered through this company and the flower delivery never arrived. Speaking with customer service they said their affiliate company’s have a day before and after the requested date to make the delivery so a refund would not be granted. Why would a company expect the customer to pay for delivery on a specific date but be okay with on or around it. *** ******** *** very unsatisfactory customer service. Will never order from this company again.

I have been ordering from Canada Flowers for a couple of years and have been pleased with every delivery, until this last one. I sent my wife flowers to her workplace for Valentine’s Day, which firstly, didn’t show up until the end of the day, after 4 pm, but most importantly did not look anything like the picture on the website. The arrangement looked messy and unorganized, the flowers did not fill the vase that was included, it was terrible, and this was an “upgraded order”. This was over $100 before my “discount” and was still close to $100 with taxes and everything else. * ***** **** *** * ******* ***** *** ****** ********* *** * ******** ** *** ****** ***** * *** ** **** ***** After complaining, they offered me a 15% refund to make things right, to which I said that was unacceptable and that I wanted the order replaced. They came back with a simple “no”. Even after sending them pictures of what was represented on the website and a picture of the received product, they still didn’t care. They obviously don’t care about return customers.

* ***** ******** ********** *** **** ***** ****** ******* ** *** ******* *** *** ******* *** *** * *********** ** ********* *****. Canada Flowers claims to care about customer satisfaction but this is far from what I have experienced. For the 2nd time, they have failed to deliver my order on the agreed upon day. This happened *** ** ********** **** ****** ********** when the flowers just weren't delivered and the order was cancelled and then more recently when I ordered flowers *** * ******** ***********. In this instance they delivered the flowers 2 days early because of impending weather forecast for the day BEFORE the party. They did this on a Thursday at 1:30 in the afternoon, 2.5 days early without my okay which I would not have given. They didn't even leave a voice mail letting me know this was happening. The flowers were delivered 50+ hours early! Extremely disappointing and I was *********** offered a $14 refund. *** ***** ********** **** ****** ** *** *** ** *** ***** *** * ***** **** **** **** ******* ******** With no help from customer support, I even appealed to the owner of Canada Flowers: Dennis S. the day before the event for a refund so I could buy new flowers but after a week he has not even responded.

******* ***** I ordered a Christmas arrangement and I absolutely love it. It’s very Christmasy?? I have always ordered from Canadaflowers and haven’t been disappointed ????

Arrangement delivered on November 13, 2023 was a very disappointing facsimile of image on website even though the I upgraded the order. Purchased birthday balloon was not included when delivered. A refund for balloon was received but there was no mention, acknowledgement or apology for the poor quality arrangement even though I included a photo of the delivered arrangement my email communications.

This has been the worst possible experience! ************ bad service, awful communication, broken terms, and conditions and timing. Nothing was made properly The flowers weren't delivered on the delivery day, 2/3 of purchased items were not delivered at all, the bouquet was completely different from what I purchased! The Birthday surprise was completely ruined! The order details: The flower delivery was set up and paid in the middle of the work hours and it was arranged for the next day I got an email about a required flower substitution At 10:27 a.m. on the delivery day and it was approved by me 2 minutes later. In terms of our agreement, I made all that was necessary from my side and without any delays in terms of payment, communication or providing the necessary delivery details. Canada Flowers did not do anything right from their side 1) The Delivery did not happen on the delivery day that they have confirmed I asked them why via email. They said "due to a system error our affiliate did not receive our request to proceed with the substitution yesterday" and gave me a ******** 15% discount off for the NEXT time order as if they'd expect me to have one. The avg cheque for flowers is usually $100-$150, so the wasted order alongside their customers ' plans is equal to around $15-23 for them I suppose. 2) I did not get all the items that I paid for and did not notify me and did not refund me. *** ****** ** ***** ** ***** * ****  I purchased 3 items: flowers, a big birthday balloon and a cute teddy bear. They delivered only flowers without giving me any note that they were not able to deliver what I paid for and they did not refund it yet also The resolution, they failed every single step they were responsible for. I do not recommend it for sure! ***** ** ** *** ******** ***** ** ** *** **** ** **** **** ***** **** **** **** **** ***** ***** *** ** ********** ** ********* **** *** ** ********* ******** ** *** *** ** **** *** ********* ***** ** **********

I was very disappointed in the flowers that were delivered to my sister. They didn't look anything like the flowers I ordered. Will never order from here again *** ***** ********* *****  I have sent an email with pictures of what I ordered and what she received and haven't heard anything from them.

** *** **** No accountability for the end product, they simply outsource. Call the local florist directly so you will know exactly what you are getting and have paid for.

** *** ***** **** ***** ******* **** ***** **** ******* * ***** My Mother’s Day flowers arrived Thursday instead of Saturday. Their excuse is they are so busy??? Terrible customer service and conveniently no supervisor around.