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          Find a Location

          Walking on a Cloud has 32 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Walking on a Cloud

              12 - 62 Alness Rd North York, ON M3J 2H1

            • Walking on a Cloud

              12788 Highway 50 Bolton, ON L7E 4G1

            • Walking on a Cloud

              1500 Yonge St Toronto, ON M4T 1Z6

            • Walking on a Cloud

              2010A Queen St E Toronto, ON M4L 1J3

            • Walking on a Cloud

              168 - 6460 Yonge St North York, ON M2M 3X4

            Business ProfileWalking on a Cloud

            Retail Shoes
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            12 - 62 Alness Rd

            North York, ON M3J 2H1

            Get Directions
            Visit Website
            (866) 882-4470

            Customer Reviews

            1.16/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Walking on a Cloud has 32 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Walking on a Cloud

                12 - 62 Alness Rd North York, ON M3J 2H1

              • Walking on a Cloud

                12788 Highway 50 Bolton, ON L7E 4G1

              • Walking on a Cloud

                1500 Yonge St Toronto, ON M4T 1Z6

              • Walking on a Cloud

                2010A Queen St E Toronto, ON M4L 1J3

              • Walking on a Cloud

                168 - 6460 Yonge St North York, ON M2M 3X4

              Headquarters
              12 - 62 Alness Rd, North York, ON M3J 2H1
              BBB File Opened:
              6/9/2002
              Business Management
              • Paul Vella, Owner
              Contact Information

              Principal

              • Paul Vella, Owner

              Customer Contact

              • Paul Vella, Owner
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              16/12/2022

              Complaint Type:
              Product Issues
              Status:
              Unanswered
              November 16th 2022 I ordered a pair of *** ******* **** **** **** ****** **** sneakers from retailer walkingonacloud.com. **** *** ******** ******* *** ****** ****** * ****** **** **** *** ***** **** ***** ******* ** ******** they charged over $40 MSRP, I bought the shoes. They sent me defective sneakers with stains on them and wrinkles in the sole and did not answer my emails for weeks. I disputed through payment processor ****** who claimed the photos that I sent did not match the photos of the sneaker on the website and denied my dispute. **** ** ********** ****** The only thing that doesn't match are the clear defects. I was finally contacted by walkingonacloud.com who claimed that contacted the manufacturer and the stains are part of the colorway. This is a blatant lie, but I contacted *** ******* *** *** **** today at approximately 2:45pm and spoke to a woman named ******* *** ********* **** *** * ***. I further appealed the dispute with payment processor ******, who first told me I sent the wrong screenshots of emails sent to me by walkingonacloud, **** ** *****. Them they said it was the photos of the item that were an issue, I resent the photos and sent new ones. ****** has yet to respond since that time ******* ***** **** ** **** **** ********* *** ******** **** *******. I removed all valid payment methods from their website, ******** they reinstuted one of my cards. ******* all I want is a paid return and a refund. * ***** *** ** ** *** **** ******* *** ******** **** I need help, they are not addressing my concerns, removed my access to view the dispute, and expect me to keep paying for a defective product when they have yet to address the retailer. * **** ****** *** ******** ** ** ************ ***** ** *** **** ** * **** ** *** *** ****** *********** ***** ***** *** ******* ** ******** *** ******** *** ** ******* *** ***** *** ********* *****

              Customer Reviews

              19 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Christine K

              23/08/2024

              Horrible customer service!! Will never buy from this company again. Did not honour return policy, even to exchange a shoe for a better fit. On-line order form explicitly states that this item is eligible for return within 30 days, but then return was "rejected", quoting information from a different source. Contradictory information and no follow-up from company.
              Read 18 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

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