Business ProfileforCasati Stone

I hired Casati Stone to install quartz countertops in my kitchen. They were prompt to come and measure and provided me a reasonable quote. I paid them half the total cost prior to installation and half once they completed the install. The total was $3660 CAD. On installation day, I could not get a hold of anyone. I asked numerous times to provide me an estimated time of arrival to which my request was ignored until they showed up midday. I did not complain about this, ******** **************. While installing one section of counter they damaged part of my cabinets & paint. I paid them anyways once complete but sent an email to the owner requesting a refund of approximately $90 to cover the cost of the cabinet paint I would now have to purchase to fix the cabinet. I got no reply. A few days after the installation, my husband noticed the overhang on the drawer-side of the island was not straight. We required a minimum of 1 1/8 in overhang on that side- one corner has a 1in overhang and the opposite corner (on the same side) is only 1/2in overhang. Because of this, our drawers will now stick out past the counter on one side of the island only. Hence, they installed the entire piece crooked which is improper installation. I contacted them as soon as we noticed, provided pictures & asked for them to fix it. I spent days to weeks attempting to contact them when they finally said they would send installers out. When they finally came, they showed up at 8pm on a Saturday night after I specifically asked them to come before 4pm. They stated it was too heavy to fix and left. I called the owner immediately and since then have been told "it is only 1/8 of an inch so its fine" when in fact it is a full 1/2 inch crooked. They are now not responding to calls or emails and not providing a refund of any kind. I require the counter to be fixed/replaced or a full refund be provided so I can hire someone else to do the work. I have email & text thread to support.