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ComplaintsforON Star Windows & Doors
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Complaint Details
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Initial Complaint
07/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The Windows are drafting. They are in very poor quality, not align, gaps at every corners. Window replaced on June 14,2022 "Sent: August 30, 2022 3:57 PM To: *************>; ************************* Hello ****, After your installation, a big mass was left behind. It took me over 2 months to fix all the wall damages and finish up all the trims. Finally I've got a moment to sum up the issues that happened to me with this window replacement. The experience was terrible. You may see the attached pictures for all the issues that I list below, The walls were left with holes around the frame The frames were not installed properly. They tilted outside and left a huge gap between the walls. Debris kept falling off from that gap.(I couldn't believe it) The windows are much smaller than what I had before, each side has at least 1 inch smaller. The whole window has more than 2 inches smaller in width and 2 inches smaller in heights. The quality of the windows is poor(*** *** *). There are big gaps at the corners, showing four sides of the window don't align well. The screen looks like re-used. The new labels are gone. The screen mash is very loose. The screen itself is NOT straight. They bent. One window is out-dated in 2021. My window was ordered and installed in 2022. I was so frustrated after this installation. I believe the work could be done much better than this, definitely! I called **** a couple of times. He said that I was too picky. I think nobody can accept a ***** job like this. I didn't hold the payment even for a second. I paid the amount in full right after you called it a day. But you left me with such a mass. I'm now hoping the window itself will be functioning well during the winter. Hoping there will be no drafting and it'll be warmer and energy efficient. Or I'll contact you again for service and a root-cause solution.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.