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Find a Location

Indoor Clean Air Experts Inc has 1 locations, listed below.

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    Business ProfileforIndoor Clean Air Experts Inc

    Air Duct Cleaning

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    422200 North Service Rd, Oakville, ON L6M 2Y1
    BBB File Opened:
    20/2/2020
    Alternate Business Name
    • Indoor Air Quality Experts
    Contact Information

    Principal

    • Louise Green, Owner

    Customer Contact

    • Louise Green, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Cleaning your air ducts

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/11/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On November 9th, 2021 two technicians from IAQ Experts came to my house after I called based on an ad in Barrie **********************. The technician proceeded to blow all air vents with an air compressor hose and never even removed the covers (no vacuuming). They spend a little time in the basement and then proceeded to tell me the vents were filled with dead mice and mold. They recommended mold remediation and arranged with the office for a quote. I took the quote and paid via etransfer ($1250 - original ad was for $149.95). They performed none of the duties as indicated in the ad. They didn't even ask to see the side of the house with the AC or where the central vac was located (they were supposed to clean and flush, among other things). It smells like they sprayed an oregano oil in the basement and told me I could not go down there due to toxic fumes so I could not verify they did anything. I went down myself later after the period of time they recommended (4 hours) and pulled huge dust bunnies out of the vents myself as soon as I opened up the air return on the furnace. The tech also told me they did a "heat loss" test on the ceiling (despite having no equipment up there). He said 85% heat loss and that I need attic insulation. Show me a pic from ****** and said it was his house just recently insulated. He gave me two numbers and told me OPA offers a rebate on insulation. OPA hasn't existing for 20 years which should have been my first clue but it was early and I wasn't fully awake yet. I called the insulation company and deposited money with them for an appointment on Sunday. After getting home from driving my pregnant wife to prenatal appointments, I had a chance to look this company up and came across some postings about ***** ********. I confronted him (**************) with the info and he refunded me. ************************************************************ The duct cleaning company is not registered in his name so he has plausible deniability.
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dave W

    1 star

    09/11/2021

    WE had IAQ experts here today to do the duct work cleaning for $149. Got there name out of," ***********". What an awful, awful job. In and out in 45 minutes. Told me about everything they did but it was all bogus. Checked the cold air return ductwork in the basement and on the first floor after they left and large amounts of dust and dust bunnies. Never did hear the large truck vacuum working . The talker tried to tell me I had mould in the attic and virtually no insulation. I asked him how he got into my attic and he said he had a ladder and had taken it back to the truck. I did not see a ladder in my house , nor a flashlight to check the attic nor did I see any mould when I went up later. He was going to get me a deal with the company he works for on the weekends. Checked around on prices after they left and the three companies gave me a price at half of their quote. Got back to the insulation company and cancelled with them. In and out in 45 minutes. **************************** As elderly folks we just chalked it up to another learning lesson ********************

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