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Review from Stephen P
1 star05/08/2024
They do not report to credit bureau,so if you are trying to improve your credit, ** *** ****** **** **** *******
Axis Auto Finance Services Corp Response
08/08/2024
Hello Stephen Penney, We appreciate your feedback and can confirm that our Customer Service Department is addressing your concerns. During our investigation, ******* Canada informed us of your recent move to another Province. Our Customer Service Team has reached out to request proof of your new address to update your records with us accordingly. ******* Canada advises that you should contact ******* Consumer Relations at ###-###-#### Option 7 promptly to verify your information. They have indicated that multiple addresses are associated with your account, resulting in several trade lines that need to be merged. We have communicated these details to you via email as well. Should you need further assistance, please do not hesitate to contact our Customer Service Team at ###-###-####. Thank you.Review from John B
1 star01/08/2024
This is the worst experience i have had with any bussness i missed a payment so i made up the payment then they told me they wanted another 120 which im already paying highest interest ever i was told if i pay 70 dollars they would drop the rest so i payed that as well a week later they want 58 dollars texting me at work being relentless they refused to come up with reasonable solution charge me daily on the 58 dollars things are tight financially but they don't care i'll end up paying the 58 just to stop the calls and have made other payments on time since then but still relentless in texting when i asked what i can do to return if i cannot pay for it loss of job ect they have no solution for me I'm stressed to the max with no cooperation leave me to miss more payments owing more money worst company i have ever experiencedAxis Auto Finance Services Corp Response
06/08/2024
Hello **** **********, We appreciate your feedback. Our Customer Service Manager has tried to contact you by phone but was unable to connect with you. Please be aware that a $59.00 NSF fee is applied to your account for each missed contractual payment. To prevent these fees, we recommend making your payments on time or reaching out to our Customer Service Department at least 48 hours before the due date to discuss possible arrangements. We are here to assist you. As a gesture of goodwill, the remaining $59 fee on your account has been waived by our Customer Service Manager. For any further assistance or inquiries, please call our Customer Service Manager at ************** *** ***. Thank you.Review from Axis Auto Finance customer
1 star09/07/2024
Axis Auto Finance sent me an email a year ago containing THE NAMES AND LEASE CONTRACT #S OF DOZENS OF OTHER CUSTOMERS. **** ** ** ******* ****** ** ** ********* And I found out about it because Axis Auto Finance is also trying to stiff me for a 75$ payment from over a year ago that was bogus. They withdrew my car lease payment three days early, and although they apologized for the "inconvenience" now they've got their collections department on me to collect this fee. *** ********** ******* ** *** *** * ************ *** ********** *** ********* ********Axis Auto Finance Services Corp Response
15/07/2024
Hello **** ******, We did address these concerns by email on July 9, 2024, where we indicated that the shared information did not meet the criteria for being highly sensitive according to the guidelines of the Office of the Privacy Commissioner of Canada. We also advised you that a potential breach requires that we consider the following two elements: 1. Assessing the sensitivity of the shared information 2. Evaluating the likelihood of misuse The information was shared with only one individual, making it unlikely to cause significant harm to others. Your personal information was never shared. Further, on July 9, 2024, we removed the $75.00 NSF as a gesture of Goodwill after you expressed your concerns regarding same. Thank youCustomer Response
15/07/2024
Not an acceptable response *** **** ********** *** ** ********** **** *** ******** ******* ***********. You are not allowed to send me the names and contract numbers of all other customers. And when you make that mistake, you are required to show that the breech of customer data was taken somewhat seriously and steps were taken to mitigate the damage and prevent future breaches. *** *** **** ******* ***** *** ******** *********** ** ****** ** ***** ********* **** *** and how can I be sure these other customers didn’t receive my personal information? That’s the issue I raised and the response I received was pseudo legal jargon from a manager. The data released by Axis Auto Finance obviously does meet the PIPEDA tests - it links names and contract numbers, and the names and contract numbers could easily be misused by anyone who received them in the privacy breech. I have been an ideal customer/client and I don’t appreciate having to go to the BBB and OPCC to ensure that our privacy rights are being taken seriously.Axis Auto Finance Services Corp Response
16/07/2024
Hello **** ******, Our position remains the same. We adhered to the necessary protocol mandated by the Office of the Privacy Commissioner of Canada and concluded that the shared information was non-sensitive, with no risk of misuse. Additionally, we are certain that this information was sent exclusively to you, and your data was never disclosed to others. Axis takes the security of all personal information very seriously. Please be assured that we have all necessary safeguards in place to protect our clients' privacy. Thank YouReview from Joe T
1 star08/01/2024
They offer help and relief programs but never follow through. I recently fell behind due to my *************** *** ******** treatments I fund out of pocket. I have attempted numerous times and even sent a one month’s payment to start a payment plan and they sent the car into repossession. I understand the outstanding balance is of my owning doing. They have been exceedingly difficult to work and as of December 10, 2023, pulled my credit when the loan was finalized in August. ******** ***** ****** *********** *********** *** * **** * *** *** ***** ** *** **** *********Axis Auto Finance Services Corp Response
22/01/2024
Hello *** ********,
Thank you for your feedback, we are sorry to hear about your current health situation, we wish you a successful and speedy recovery. As you know, we have attempted to accommodate your financial hardships many times over the past few months, however, you were unable to commit to any of our proposed resolutions. Due to the status of your account, we encourage you to immediately contact our collections Manager to resolve your account. You can reach us at ###-###-#### and request to speak with management.Thank you
Review from John K
1 star23/10/2023
***** **** ******* ******* ***** ***** ** **** ************* *** ********* They violated there own contracts and do not follow procedures. They arranged pre-authorized payments and take the payments out 5 days after specified times and offer some pathetic excuse. And then ******** *** **** late fees . I ended up putting a stop payment on my bank account due to nsf incurred ******* ** ***** ************. Then they had the nerve to tell me theres a $250 fine for that . ***** ***** ** **** ***** ******** *** **** **** ** * *** **** *********Axis Auto Finance Services Corp Response
06/11/2023
Hello John K, thank you for sharing your feedback. Due to the status of your account, you are now in communication with our Accounts Department Supervisor regarding your concerns. The fee to opt out of banking has been discussed with you but not charged to your account. All fees are listed on your contract under section 16, “Schedule of Fees”. If you have any questions regarding fees or need any further assistance, please contact us at ###-###-#### and ask to speak with our Customer Service Supervisor. Alternatively, you can email us to request a call from our Customer Service Supervisor at a time that works best for you, please email us your availability at *******************@***************.com. Thank you.Review from Shanique D
1 star06/10/2023
a few months ago i paid off my car loan, and was told by Axis that after 30 days, they would report to the credit companies that i've paid my account off in full and close my account. they even sent me a email with a pdf document on a release letter. months has gone by and they still have not reported my account closed and paid off. on my credit it still show me that their still actively taking payments out. i've emailed this people many times and they only answer my emails weeks after when they feel like it. i've emailed them a few times and they only got back to me once. i've called these people so much and they never answer the phone calls no more. i don't know whats going on, *** ** ***** ** ******* *** ******** ** ****** *** **** * ****** ** **** **** ***** *****Axis Auto Finance Services Corp Response
23/10/2023
Hello ******** *******, we apologize that we have been unable to update your credit bureau. We have been working diligently with both ***** **** ******* and ******* in an attempt to resolve this issue. Recently, we have contacted ***** **** ******* requesting that they manually update your credit bureau on our behalf, however, we have not heard back from them yet. We encourage you to contact ***** **** ******* at ************** and request that they expediate the manual reporting. In the mean-time we will continue working with ***** and ******* to resolve this issue. If you have any questions, please feel free to reach out to our Customer Service Manager at ###-###-####.Review from Taylor B
1 star05/07/2023
The worst people to deal with when it comes to customer service. Their "senior collections specialists" ** *** **** **** ******* **** ** ********** ** ************* ** *** **** ** *** don't want to help the customer or work with them. They will give you an amount to settle a loan and when you counter offer, they take it very personal and withdraw their offer without any explanation.Axis Auto Finance Services Corp Response
22/09/2023
Hello ****** *****, Regrettably, we cannot locate an account in our database for ****** *****. However, the email address provided in your correspondence is linked to another customer/account with a different name. We suggest you contact Axis Auto Finance at ###-###-#### and request to speak with our Customer Service Manager. Thank YouReview from Max F
5 stars21/06/2023
Roxanne was awesome she had really good customer service and was really helpfulAxis Auto Finance Services Corp Response
13/09/2023
Thank you ***. We appreciate the 5 star review, and value your continued business.Review from Charles B
5 stars20/06/2023
Extremely polite I look forward to do further business with them and they have great reliable business and vehicles I give them a 5 star ratingsAxis Auto Finance Services Corp Response
12/09/2023
Thank you *******. We appreciate the 5 star review, and value your continued business.Review from Elena V
5 stars15/06/2023
I Never had one problem with Axis. Very solid company!Axis Auto Finance Services Corp Response
12/09/2023
Thank you *****. We appreciate the 5 star review, and value your continued business.
Customer Review Rating
3.72/5stars
Average of 53 Customer Reviews
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