ComplaintsforNaylor Building Partnerships Inc

• Initial Complaint

  15/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 01/18/2023: Naylor attending a service call at my condominium unit to investigating an abnormal sound coming from the air vents. The technician cleaned two small, replaceable, metal air filters installed as part of the unit's ERV system. --- On 02/08/2023: I received a Naylor invoice and work order from my condo corporation's property manager detailing a "Truck Charge" and 2 hours worth of labour time for the service call. I paid the total amount of this invoice to my property management company. --- On 02/21/2023 and 02/21/2023: I contacted Naylor directly to dispute the "Truck Charge" and 1 hour's worth of labour charge. Naylor agreed to credit the condo corporation $75 for the truck charge, which is yet to be fully processed (have not received it yet), but did not agree to adjust the labour charge. --- My dispute regarding the labour charge still stands. The washing out or cleaning of two small filters in my bathroom sink does not amount to a full 2 hours of labour time. It is at most a 1 hour job, which is what I would agree to as a fair, reasonable, and appropriate charge for the actual work done.

  Business response

  20/03/2023

  The property manager for the condo Corporation called for service, not the resident.  The ******** GPS record for the technician shows that he arrived at 8:25 and left at 10:03.  Most service companies charge for a technician's travel time, as we do.  As per the GPS records,30 minutes of travel time was charged and 1.5 hours of service, indicating that the technician was on site for approximately 1.5 hours, not the 1 hour indicated by the complainant.  We have credited the $75 truck charge for the complainant as noted.    

• Initial Complaint

  24/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Naylor building and partnership performed regular HAVC maintenance at my clinic, and the last one performed was on October 21 2021. After that day, the clinic seemed hotter so ***, my receptionist organized for them to follow up the service and verify if there was anything done on October 21 that was causing that heat. WE ALSO REQUESTED A SECOND opinion from another company. The man from Naylor came and *** thought it was not necessary as I had a technician on site verifying the issue. He left and I told *** it was another company. She then called for the tech from Naylor to come back. This all happened on November 17th. We were told nothing was wrong. I then received a bill for a service call and spoke and explained to many workers at Naylor that was not a service call. Cris G. from Naylor came to my premises, he later insisted on the charges of November 17 and said was not a follow up. However, the invoice clearly states under RE that it is a follow up. On March 12 2022 I then received an e-mail from Priscilla S. from a collection agency. She said she will speak to Naylor building and partnerships about there being no charges for a follow up to their maintenance services. I explained it made no sense that their maintenance on October 21st was $211 and then to follow up on that visit they charged over $400, to follow up on their own services. I want Better Business Bureau to explain to Naylor Building and Partnership that this was a follow up, and I was not told about charges when booking. I want them to cancel the invoice dated for their visiting my site on November 17th 2021

  Business response

  21/04/2022

  Naylor Building Partnerships was under contract to perform regularly scheduled maintenance for this client. Part of this service agreement is to provide prompt service when requested by the customer. Our understanding of the situation described is that the client called for assistance on two separate occasions. In both instances, we responded with our first available technician and followed up with a site visit from our Service Manager to review site conditions and meet with the client. Based on the concerns raised and lack of payment for the service calls, we have cancelled both the invoice and the contract as per their request and with the client.

  Customer response

  22/04/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  *** ******* ** ***** **** **** ********* **** ********. None of the invoices were cancelled. For the first invoice I mailed a cheque, which they received and went through my account. and for the second invoice, they put me through collections and I paid the agency $453.41. ****** *** ******** ** correspondence with the agency confirming payment received on 03/15. My file with ***** collections was ******** and the payment confirmation number is **********. * ** ******** ** ***** ***** *** **************** ************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩