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ComplaintsforSignature Media Channel
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Complaint Details
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Initial Complaint
30/11/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Met with a JXXXXXXXXX from Signature Media Channel on July 23, 2021 to discuss digital advertising signage at Clinic and another local business. The contract was for creating 8 commercials over 2 years. Customer owns all commercials and can use the on all social media platforms. Deposit of $678.00 by e-transfer balance by e-transfer of 11 payments of $184.90. The first commercial was made and approved Sept 28, 2021. We were advised "Thank you for confirming your video. We will now be forwarding your video to our broadcasting department where they will start the uploading process. As soon as they have finished you will get an email from ourselves letting you know that the Ad is up and running at the clinics. We average this process to be between 2-3 weeks as sometimes technical issues may occur, however, if not then it is normally up within the week." I followed up on November 17th and still have not heard anything. Followed up again on Nov 25th with JXXXX XXXX to advise that we are now five months into the contract and still no ad is up and running. Further advised that I am disappointed with the service that has been provided to date, will not be making any further monthly payments towards the contract as Signature Media has failed to live up to their end of the contract and I will not and can not continue to make monthly payments on a contract that I am getting no benefit for. Total cost was $2400 + HST for 8 commercials ($339.00 per commercial inclusive HST). To date, $1047.80 has been paid with only one commercial being made. I would like a refund of $700 as I have not received the service under contract. This contract was for our business. However, the email I have provided to the complaint is my personal email.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.