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ComplaintsforFord Credit Canada Ltd
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Complaint Details
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Initial Complaint
06/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On Friday March 31st 2023 I took an insurance settlement cheque to ********* Ford in ****** that was addressed to myself and Ford, in settlement of a Ford Explorer , written off as a result of an accident. ****** Ford told me they would ******** the cheque to Ford Credit the following Monday April 3rd 2023. On Thursday April 6th, I have been told they did not ******** the cheque but sent it regular mail to their Edmonton head office. No tracking, on this large amount of money, so today I have no idea where it is or how long it will be until Ford Credit processes the check and sends me back the remaining amount. (Which they intend to send regular mail) I have a new car waiting for me to pay for, which of course I cannot do until I get the money back. I feel the process is unreasonably long, I have already been without a vehicle, since Jan. 31st, living in a rural community that everything depends on driving.Business response
13/04/2023
We are concerned about the unpleasant events you described in your complaint. We have received the check you refer to and have sent it to our bank for processing. I have requested it be applied and backdated to April 3rd, 2023 and have kept a follow up to send you the overage via ******* **** as soon as our bank processes it. Should you have any other questions or concerns please feel free to call our Customer Service Centre at 1 877 636-7346. The hours of operation for our Customer Service Centre are:
Monday through Thursday 8:00 a.m. to 10:00 p.m. (EST)
Friday 8:00 a.m. to 7:00 p.m. (EST)
Saturday 9:00 a.m. to 3:00 p.m. (EST)You are a valued customer and we apologize for any inconvenience this may have caused you.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.