ComplaintsforMuti Kitchen Bath
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Complaint Details
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Initial Complaint
14/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
MUTI Toronto manufactured and installed multiple kitchens and closet cabinetry in our house in March of 2021. Since the installation we have been fighting with them to resolve deficiency items and it has taken almost 1 year to work through the deficiency lists. We have been told for almost a year that outstanding items are "on order" from Italy where their products are manufactured but they never receive them within in the lead time of 10-12 weeks that they say these items will arrive. We have no way of holding MUTI accountable and they are not being transparent. We are asking that the BBB intervene and help make MUTI accountable for completing their deficiencies. 1 year is not an acceptable timeline to complete deficiencies and they should not be allowed to get away with this behavior.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.