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Find a Location

Lawn Care Alert has 1 locations, listed below.

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    Business ProfileforLawn Care Alert

    Landscape Maintenance

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    101 - 2275 Upper Middle Rd E, Oakville, ON L6H 0C3
    BBB File Opened:
    16/6/2015
    Years in Business:
    11
    Business Started:
    6/6/2013
    Type of Entity:
    Sole Proprietorship
    Contact Information

    Principal

    • Mr. Robert Clark, Owner/Operator

    Customer Contact

    • Mr. Aaron Brown, President
    • Mr. Daniel Clark, COO
    • Mr. Robert Clark, Owner/Operator
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Finding the right landscaping and lawn care pro can save you time, money

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    21/12/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Sometime the middle of June I called Lawn care alert and discussed to have my elderly parents lawn to be maintained, its a corner lot and its to much for them to handle, a simple cut and trim, the conversation went on for about ten minutes, and it was settled she she told me she would send the invoice via email and she did, total was $1,045.00 for 20 visits, the first visit was set to go June 28th, I told her to please have her team go to the door, and just to let them know that they are there to maintain the lawn, I don't want them to be afraid seeing strangers in there yard, they didn't let them know, that they were there, my Dad was out at that time, when he got home he noticed grass cutting on the driveway, he walked his property and seen shavings of grass, no trimming done, the boulevard wasn't even touched, and streaks on the front lawn, my Dad called me and he was furious , he wanted a full refund, So I called the company and when I told them that they forgot the boulevard and left streaks and didn't trim, she apologized right away, and said she would offer me a 20%discount on fall maintenance, I declined and asked for a full refund, she said she would, my Dad also called and they also told him that they would refund the money, since then they have not responded to any of our many called I think they just blocked my number and emails, we used my wifes cell to call and they answered when they answered they said its out of there hands and accounts payable would refund the money, haven't heard from them, please need help, my parents are on a fixed income, this is not right, I have many emails just not sure how to send,

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sarah D

    1 star

    07/02/2022

    WORST SERVICE EVER!!! ****************************************
    I unfortunately hired this company after reading ****** reviews which seemed to support that this is a good company to hire. Boy were they wrong! The ONLY good thing I can say is that they do email you back in a timely fashion ****** and say their "crew will be there shortly". I'm quite certain they are laughing the entire time as this is completely untrue.

    First bad storm on Jan 17/2022 they just don't show up. Email after email and days and DAYS go by and no one comes. I eventually had to clear the driveway myself for fear of being sued by the City!!! They finally call me after I send numerous emails and apologize for their poor service and assure me this is not normal. They even acknowledge that I'm a new client and want me to know this will never happen again. *************************************

    Next storm which was this past week - once again same story. They keep telling me they are coming and when they finally show up 3 DAYS after the storm - 2 guys throw a bunch of salt all over my driveway and give up because it's impossible to shovel as it's now sheer ice. *************************************************************** *******

    Worse yet - I've been charged $559.35 and they have been here twice and did not clear my driveway as agreed to in the contract and they are now refusing to refund me any money!!
    *************************************************************** ***************************

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