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ComplaintsforLawn Care Alert
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Complaint Details
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Initial Complaint
21/12/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sometime the middle of June I called Lawn care alert and discussed to have my elderly parents lawn to be maintained, its a corner lot and its to much for them to handle, a simple cut and trim, the conversation went on for about ten minutes, and it was settled she she told me she would send the invoice via email and she did, total was $1,045.00 for 20 visits, the first visit was set to go June 28th, I told her to please have her team go to the door, and just to let them know that they are there to maintain the lawn, I don't want them to be afraid seeing strangers in there yard, they didn't let them know, that they were there, my Dad was out at that time, when he got home he noticed grass cutting on the driveway, he walked his property and seen shavings of grass, no trimming done, the boulevard wasn't even touched, and streaks on the front lawn, my Dad called me and he was furious , he wanted a full refund, So I called the company and when I told them that they forgot the boulevard and left streaks and didn't trim, she apologized right away, and said she would offer me a 20%discount on fall maintenance, I declined and asked for a full refund, she said she would, my Dad also called and they also told him that they would refund the money, since then they have not responded to any of our many called I think they just blocked my number and emails, we used my wifes cell to call and they answered when they answered they said its out of there hands and accounts payable would refund the money, haven't heard from them, please need help, my parents are on a fixed income, this is not right, I have many emails just not sure how to send,
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.