ComplaintsforFord Credit Canada Ltd
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Complaint Details
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Initial Complaint
20/06/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
The company i worked for leased a truck for me from ***** **** the payments for this truck were subrtracted from my salary, so basically i paid the lease. truck is a 2019 ford F150. all payments were made on time, each and every lease payment was made. the company i work for went into bankrupcy protection and the leased truck is goign back to ford. I have been trying to purchase the truck for the buyout amount as per my contract, but for is refusing, they are sayign the truck will go to a dealer auction , I am not able to purchase the truck. the truck buyout price is approx 26$k, and the value is probably closer to 40k, becasue i have been taking really good care of it. I want to purchase the truck for the contract amount, it is unethical for Ford to try and benefit from this bankrupcy . It woudl cost them nothnig to sell me the truck per contract buyout price.Business response
21/06/2023
Unfortunately, we can only discuss accounts with our customers. As you mentioned, that happens to be the company you worked for.
We are sorry, but because you are not named anywhere on the contract, we cannot assist you.
Initial Complaint
14/07/2022
- Complaint Type:
- Advertising/Sales Issues
- Status:
- Answered
Ford credit is calling my house 6 or 7 times daily and they’re by law only allowed to call once per day it’s harassment and I made several complaints to ford credit with no response except to say we’re sorry it’s automated but it’s illegal in Canada to call more than once I’d like to be notified by email onlyBusiness response
01/08/2022
Hello We have attempted to call you to resolve your concern.
Please contact our office to complete your request.Ford Credit Canada
1-877-636-7314
Customer response
03/08/2022
********** ********
I am rejecting this response because:I will call back but I’m still receiving 4 or more phone calls per day that’s illegal in Canada my phone rings twice back to back once in the morning and once in the afternoon a total of 4 times today is August 2nd it’s 5 p.m. and I’ve already received 5 phone calls so far today
Sincerely,
***** ****Initial Complaint
26/05/2022
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I returned my car voluntarily as I was unable to continue payments during the pandemic and loss of work because if health issues. Ford Credit reported to Equifax thatbus is a Repossession. This is wrong. I personally brought the car back to the dealership. I would like this corrected. I have no documents to prove this since the seller at the dealership was unable to hive me anything. He said he’d take care of it from there, and that I would get some paperwork in the mail (which I never received). In any case, if it is a Repossession, Ford Credit should have proof of a bailiff seizing the car (which they will not be able to produce, of course). Thanks in advance for your help in this matter.Business response
03/06/2022
Hello, we attempted to reach you at the last phone number we have on file for you and have been unable to reach out.
Please contact us at **************Thank You
Initial Complaint
24/11/2021
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
I got my vehicle seized Saturday November 20th I'm trying to get it back. Got all the money they need but you guys are giving me the running around ! I have 30 days to get it back if not it's getting auction off ! I still have personal things in the vechile ! **** *** ****** **** ** *** *** ******* ***** ********* *******Business response
30/11/2021
Good Day,
Ford Credit has received your request and has bene in touch with you to complete your transaction. Your vehicle has been returned. Please call our office if you have any concerns.
***************
Ford Credit Canada
Initial Complaint
20/10/2021
- Complaint Type:
- Billing/Collection Issues
- Status:
- Answered
I traded in my leased 2020 Ford F150 for a 2022 ****** ******* through *********** ******. The ****** dealer wrote a cheque for the payout value of my F150 and sent it to ******** **** to pay off the account. Now, 20 business days later, Ford Credit has yet to apply the amount to my account. They say they have not received payment. In the meantime, ****** is trying to help but is not getting anywhere, ******** **** is not returning my calls, and Ford Credit is claiming that it is not their responsibility to resolve this issue. I have stopped auto-debit transactions on my Ford Credit account, but not before they took an additional payment.Business response
26/10/2021
Ford Credit has received your payment and the account is now paid in full.
Customer response
26/10/2021
Complaint: ********
I am rejecting this response because:The payout/dealer purchase transaction between ******** **** and *********** ****** occurred on the 16th of September, 2021 *** *** ******** **************. As such, the payout amount was calculated as of that day.
On September 30th, 2021, Ford Credit - not having either received or processed the payout amount - took a monthly payment from my bank account, as per the automatic withdrawal agreement.
On October 21st, 2021, Ford Credit finally settled my account ********* *** ** *** ***** ************, but for the amount owing as of that day. In fact, had they processed the correct amount, my Ford Credit Account balance should be -$596.70, the amount that they took on September 30th.
I expect Ford Credit to provide me with a cheque for that amount.
Sincerely,
***** *********Business response
03/11/2021
Hello, we have contacted you by phone and we have agreed this matter to be closed. Thank you for your inquiry.Customer response
04/11/2021
Complaint: ********
I am rejecting this response because:My issue is not resolved - Ford Credit has simply redirected me to take the issue up with the original dealer. *** **** ** **** **** *** ******* ****** ** ** ******* ** ***** ***** *** *** **** *** ******* *** **
Sincerely,
***** *********
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.