ComplaintsforS4N Global Services Inc

• Initial Complaint

  14/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  To whom this may concern, I am writing this email to register a formal complaint against S4N Global services located at **** ******* ****** ********* ******* *** ***. I am the ********* ******** Education Office Manager and take care of all the funding given by the Government of Nunavut to help support the Inuit children in need of a education, food and material in our community. We have one pre school, one elementary school and one high school. All 3 have been constantly ******** by employees of Global Services by phone and fax to pay payments for invoice that we did not make. They have not only ******** my staff but have found my bookkeeper's phone number in Yellowknife and tried to get her to pay invoices without my consent. I have ******** two letters from the principles and one letter from the Chair of our board explaining the situation. ******** are also email sent to ***** ***** asking him and his team to stop with no response. Invoices are also ******** for review which we did not order. I have made one payment out of all the invoices which I would like refunded for the total amount of 1162.51$ for school material which were unusable. Please take the time to look aver this complaint as this impacts not only the Inuit children of ********* but all others potential communities in Nunavut. Thank you, **** ****** ********* ******** Education Authority Office Manager

  Business response

  25/04/2023

  Hello 

  The customer **** ****** told us that she was the person in-charge for ********* First nations and all the orders will go through her.

  We have been dealing with ********* first nation for quite a while and the orders were placed by **** ****** and we were getting the bills paid by her also. 

  **** told us that she has some budget pending for the month of March 31st 2023 and she would like to send orders to us. We agreed and have continued to deal with the first nation. 

  We got a call from **** that she wants us to put her on a Do not call List as she would not like to order anything from us. We have closed her account and put her on a Do not call list and told her that she needs to pay her outstanding invoices as those orders were sent out at the time when we had. good business dealings with them. 

  Please pay our outstanding invoices and we have already closed your account 

  Thank you 

  Roger 

  Customer response

  25/04/2023

  
  Complaint: ********
  
  I am rejecting this response because: We do not have any outstanding invoices for payment * please provide invoices for review*

  **** ****** has not worked with us since November of last year 2022. Roger was well aware and kept trying to sell employees material from all 3 school in ********* when he was told not too. Thus the reason we are asking for a reimbursement for one of our invoices

  We are continuing to receive invoices from Roger to the fax number ************ which are NOT ours they are addressed to ******* Daycare not ***** ***** elementary school please stop 

  Invoice number ****** totaling 747.43  ******totaling 772.48$    ****** totalling980.19$ 

  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  20/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  S4N Global Services Inc The following Packing Slip Invoice # ****** product has been returned to S4N Global Services Inc. See Tracking information and Canada post weblink below Activity Description QTY ********* Pink Gloves Pink ********* Nitrile Gloves 200/Box, Size Medium 10 679-Pink T Shirts Pink T-Shirts Size Large 2 1) Canada Post Expedited # **** **** **** **** ** Canada Post Expedited # **** **** **** ****  Canada Post - Track a package by tracking number (canadapost-postescanada.ca) ******* ****** **** does not recognize S4N Global Services Inc or Source 4 Nations Inc as a legitimate vendor and has not issued any purchase order to S4N Global Services Inc or Source 4 Nations Inc. ******* ****** **** ***** ******* *** ******** ******** *** *** ******* * *** ****** ******** ****** *********** ******* ****** **** has had to ship the following two parcels back to S4N Global Services at our cost. We request no further product ever be shipped to ******* ****** **** or our affiliated companies. ******* ****** **** also ask no further contact or shipment from S4N Global Services Inc or Source 4 Nations Inc. ******* ****** **** has a quotation and purchasing process. Attention: S4N Global Services Inc & Source 4 Nations Inc RE: Purchase Orders Requirements 1. All invoices for goods and services must be submitted with a Purchase Order Number, clearly stated on the invoice. 2. Vendors, which are issued Vendor Contracts, must also state the Contract Number on all Invoices. 3. If product or invoice is received without a Purchase Order Number, or Contract Number it will be returned to the Vendor by Finance Department. 4. if Vendor Ships product without a Purchase Order Number Vendor is responsible to have the product picked up for return.

  Business response

  09/01/2023

  The order has been returned to our premised and we have void the invoice. 

  The customer account has been put to our Do not call list and no one will contact this entity for any further sales. 

  Roger 

  Customer response

  09/01/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18617302, and find that this resolution is satisfactory to me. As ******* has never order from S4N Global Services Inc and never will order from S4N Global Services Inc. ******* ****** **** request no further product ever be shipped to ******* ****** **** or our affiliated companies. ******* ****** **** also ask no further contact or shipment from S4N Global Services Inc.
  

  Sincerely,
  
  ******* ****** **** ***** ********

• Initial Complaint

  28/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  S4N ******* ****** This company preys on ***** ****** communities and the unfortunate high turnover rates by stating things like "Oh we used to deal with so and so at your organization and we did a lot of business together". The person on the phone then identifies themselves and this is what S4N uses to create invoices for "sample products" that they insinuate are free but come with thousand dollar price tags. Around March 12 2022, they spoke to our receptionist and then sent 200 COVID-19 Rapid tests at 19.99 each (total 3998.00). We have repeatedly asked for the Purchase Order number they would have needed in order to process the sale (our finance department will not process payments without previous POs) and they have not been able to provide this proof (because it doesn't exist). They were also given the option to provide packing slips for pick up of their items at their cost and also have not done so. They cannot be reached by phone, they do not answer e-mails and they do not respond to faxes. We have not paid any part of their invoice (and will not) and have asked them to cease soliciting in our community. **** *** ********* *** * ********* **********

  Business response

  13/12/2022

  Our Sales team are always doing a verification at the end of the call to confirm that its a small order and the invoice will be sent along with this order. 

  We are also sending a return policy letter to all the customers along with the packing slip. If they would like to return the order then they can reach out to our customer service department at ************. 

  Please do provide us with the invoice # and customer detail and we will ask our retention department to reach out to the customer and take the items back or they can email it to ************************

  Thank you 

  Roger

• Initial Complaint

  26/09/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This organization, under its present "S4N" guise and it's previous incarnation as "Source 4 Nations" has repeatedly attempted to target our organization. The typical set up is that they'll phone one of our offices to get a name of someone who works there. Then they send a box of unwanted and unordered merchandise and then follow it up with a grossly inflated invoice. When they begin their collection phone call efforts they *********** cannot provide a Purchase Order number, relying on the false "Person X ordered it". ** ****** **** *** **** ******** **** ***** ****** ** *** **** *** **** ******** *** ** **** ***** * ** ***** **** ***** *** *** **** ************ ***** ********* *** ** *****

  Business response

  07/10/2022

  Hello Team 

  Thank you for sending the information and we appreciate you making an effort to resolve this issue. 

  We do not have the practice of sending boxes of items to the customers without approval. Our team always makes and effort to clarify that we are placing an order for them and also provide them with our customer service number and email to contact us if they need any other products in future.

  We are a successful business in ***** ******* and have been dealing with them for a couple of years. We have a return policy as well according to which the customer can contact us and get a RMA # and we accept the products back within a stipulated timeframe. 

  Please ask the customer to contact us on ************ to discuss and mutually resolve the case. We will give an exception to take the products back if they have not been damaged or utilised. 

  Thank you 

  Roger

• Initial Complaint

  07/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This company (S4N Global Services) sends invoices for products that are not ordered by staff. They seem to choose people who are on the website and add their contact name and number that they've ordered. Most of these people do not deal with ordering and therefore would not have otherwise ordered any of the products. We have several departments where the company has tried other names and products. Our facility and staff has been notified NOT to accept ANY products from this company. The latest invoice has been sent to another sector of our Health Facilities. They are demanding payment and harassing staff for payment.

  Business response

  12/07/2022

  The customer has placed the order from us. We have the proof that we have been dealing with ****** **** ***** ****** in past and got the invoices paid also. We can accept the return of the order but a restocking fees of 18% will be applied if the customer agrees to it.

• Initial Complaint

  23/03/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  * ******* **** ******* ** * ***** They sent our office a package that we didn't request in October 2021 then demanded payment for $1532. In Feb 2022, another box arrived with a note taped on the box saying, ****** **** ******* **** ***** *** ********* ********* if we don't like their product, will have to return it at our expense. Our secretary called to inform them that we do not want the box and they immediately got very aggressive. The Manager then called and said the company is not paying as we did not order such things. They said they spoke to someone on January 15, 2022 and that's when another order was received, which wasn't possible because the office was close all of January. Then a few weeks later a Sheldon B. called saying the company will get a rebate. **** *** ****** *** ***** ** **** ** ** *** *** ** **** ******** ***** ***** ** *** *** ******* * ***** ******** ** ***** * ******* *** ** *** *** **** ********** **** *** ******** * ***** ******** **** ******* ** *** ***** ***** **** *****

  Business response

  28/03/2022

  We got an order from one of their program manager ****** *********** and the invoice was paid. After receiving the invoice we had contacted the same person incase he wants to place order with some other items. He agreed and placed the order but now he is no longer acting as the Program manager so they are denying to pay the invoice as he is not authorised now. We have given them an offer of 50% discount but they are denying to accept it. We can send them a return label to get the items back. We can send the proof of an invoice paid with the same person and the second order also delivered and accepted but now denying to pay. I am ********* an invoice paid by them in past with the same person.
  *** **************** ******* **********

  Customer response

  29/03/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  What they are saying is untrue. Nobody ordered supplies from this company. They said they spoke with a ****** in January 2022 requesting another ordered which couldn't of happened because the office was closed all month due to Covid. They called the office yelling at the staff and making threats. They said we had to send the box back at our own expense. **** **** ****** ********* **** ***** *********** ********** **** **** **** **** ***** *** ** ***** They called and said ****** gets a rebate and they are going to send gift cards. **** ******* ** **** ******* *** * **** ***** ******* *** **** *** *** ****** *** **** ******

  Business response

  30/03/2022

  We will send a return label to them. The agent from our customer care department will call them with a return label information. We will put them on a do not call list. Thank you

• Initial Complaint

  18/10/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  This company sends ********** invoices for sanitary equipment*****************. They cannot produce a Purchase Order, and attained organizational info by calling mid-level managers directly. They are predatory.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩