Business ProfileforSwiftpost

Swiftpost terminated partnership with *** and ****** with zero notice to it's customers. My package shipping to the US was dropped off during this ****** and subsequently lost. After repeated attempts to get my money back and also the balance of the money in my account I have yet to see my funds. I have spoken to their Customer Service, used the Chat feature and always it is apologies and delay after delay and today is 7/5/23 with no resolution. The label was purchased 2/21/23 and the package was dropped off 2/22/23 and and the notification of Swiftpost's business breakup came 2/23/23. My ticket # is ********. I would like my funds back for 1) the shipping of the package that was lost, 2) the value of the goods, 3) the remaining amount in my account at Swiftpost which is my money pre-deposited for use for shipping (which I can no longer use since they do not support my area). The total amount for these three items is $54.84 (shipping was $10.71 and the remainder was the value of the goods and my money balance). Customer Service was consistently polite, but too much time has passed *** * ** *** **** ********* ** ******* ** ***** **** ******* ************ **** ***. Also, I do have some email communication, but unfortunately not the chats which were mostly after the email communication. Thanks for your help.