ComplaintsforKing Power Boards
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Complaint Details
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Initial Complaint
17/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I sent off my electric scooter to get fixed back in August and when the guy gave me the information to sent it off they didn't put my returning address on the paper they just put my first and last name and what was wrong with my scooter . At first the company was answering there phones and I talked to many people and got no wear so I left messages and no one would get back to me and then after a bit it would not even go to voice mail it just says sorry this person can't be reached at this time please try again later ** * *** ** ******* **** * **** ****** ** ******* *** **** **** ** **** **** *** * **** ***** ** ******* ******** *** ******** *** ** ******* **** ****** ** *** ****** ** **** ******* ***** * **** **** **** *** ** ******* **** *** ******* ******* ** *** **** **** ** ******* ****** ** * ***** **** ****** *** *** ***** **** **** **** ** ******** *** ***** *** *** **** ***** ** *** ** ** ********* ********* *** ****Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I brought an electric scooter on March 4, 2022 and my order number is ****. After about half a year, my scooter was not working and needs to be repaired. I called King Power Board and someone called M ****** sent me the Canada post prepaid label to sent it back to this company already on Sept., 21, 2022. I sent email to this company many times that I want to know when will my scooter be fixed and send it back to me. Up to now and no response. I also phoned them and no one answer, then I left a message and no one calls me back.Initial Complaint
21/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
ProZip "Edge" electric scooter purchased December 3rd, 2021 for $516.24 CAD. Order #**** delivered December 13th. First used scooter around April 2022. April 12th - I sent a complaint about problems I immediately incurred including: stalling and battery percent problems. Essentially the scooter would occasionally randomly stall frequently leaving me stranded; fully charged battery would significantly drain within 5 km and never deliver the advertised 20+ km range. I thought the scooter was defective since it would eventually struggle to carry my 135lb self so I contacted warranty. Emailed Mike, the owner, detailing the specific problems with stalling, battery, charging, and the ********* app. * ******** ****** *** ****** until eventually the scooter stopped charging. Mike reviewed the videos and I sent scooter to a tech for repair and inspection on May 6th. I reached out to Mike for an update and he got back to me on May 31st detailing that the scooter had “extensive water damage” and wouldn’t be covered by the warranty. I never abused, flooded, or left scooter outside in rain. Estimated cost was $150 for labor and parts for: a new motor, battery, and charging cable. Mike attached a few pictures of the “damage”. I asked for additional pictures and to hear from the tech but did not get any communication. I asked for an invoice, that I never received, so that I could pay repair costs when I got the money. While still waiting for the invoice, I called throughout the months of July, August, and September until Mike finally contacted me on September 13th (16 weeks after requesting invoice) informing me that my scooter was unrepairable. Waited months just to hear that they can't fix their own product and no other place can fix scooter because it will void warranty. Requesting refund - I was given false hope that my scooter was repairable, gave no alternative options for repair nor option to get my scooter sent back - which now is now broken and has expired warranty.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.