ComplaintsforMaximum Property Solutions

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint starts with the integrity of the employees working for maximum property solutions. Not only were they rude, but they were untruthful. Extremely unprofessional receptionist, ************** made an insulting comment after disputing the water bill due to an outside leaking faucet. I agreed to pay the majority, was hoping they would pay for part of the water leak, however she claimed it wasnt a maintenance issue and that we just didnt want to pay the water bill. I ended up paying the water bill in full due to not wanting bad faith between us. However the issues with management would continue. Another issue was when they replaced my leaking toilet with another broken toilet. When I received the second water bill it was already past due.After the water bill was sent all my requests were ignored. I tried to contact them for months and I was told that they still have used the old account and kept on ignoring any email I would send from the new account. Hows it makes sense to pay $141.85 for first bill and then they charge $677.65.

  Business response

  02/02/2024

  Maintenance issues -
  The tenant reported an outdoor faucet water leak issue on February 21, 2023, which was addressed on March 7, 2023. The solution involved replacing a frost bib hose. A picture of the replacement is attached for reference.
  On August 16,2023, our general manager conducted a comprehensive inspection of the unit.During this visit, the tenants did not express any concerns or issues that would affect their water bills.
  
  The tenant reported a toilet leak on September 21, 2023, indicating it had been leaking for a prolonged period.
  After coordinating with the tenant, a plumber assessed the issue on September 26,2023, and determined that the toilet needed to be replaced.
  The replacement took place on October 2, 2023, effectively resolving the leak problem. A picture of the replacement is attached for reference.
  
  According to the signed lease agreement under the ******* Residential Tenancies Act (RTA),the tenant is responsible for paying all water bills throughout their tenancy.
  The tenancy period spanned from January 2023 to December 2023.
  However, there was a lapse in payment for water bills from August 13, 2023, to November 30,2023.
  The last water bill payment made by the tenant was on May 24, 2023, totaling $141.85. The total outstanding balance for the period of August 13 to November 30, 2023,amounted $302.76 plus $374.89, total $677.65.
  Upon vacating the unit on December 31, 2023, the tenants left behind unpaid water bills,which were subsequently transferred to property taxes along with additional fines.
  We reached out to the tenants on January 29, ****, regarding these outstanding water bills.
  They initially refused to pay, citing unresolved repair issues. Despite our request for further details on these issues, the tenants did not respond.
  However, after reminding them of their obligation as per the signed lease agreement, the tenants paid the outstanding amount of $677.65.
  

  Customer response

  03/02/2024

   
  Complaint: 21232173
  
  I am rejecting this response because:
  
  First of all, I paid off the water bill because they were threatening to take this to collections. 
  I added a picture of the new toilet that they replaced with yet another broken toilet. Also I attached a picture of the outside flood that was looking like that for over 4 months. 
  Along with all the issues, during an August inspection with ******. Where she documented everything via photos about the water problem, broken window and a branch hanging above the yard. All those issues went unheard.
  On September 21, received an email from *****, claiming that the technician, ***, has inspected for mold, yet hes not a certified mold inspector and no one was present during the inspection. 

  
  Sincerely,
  
  *****************************

  Customer response

  05/02/2024

  I would also like to add that I didnt get any notice about the water bill until ***** contacted me via my email address on Jan29th saying that I have 2 unpaid water bills and theyre way past due so there was a penalty charge for that which is 93.29. 
  Then I received another email that ***** says I have another unpaid bill which is ******. (Thats also the period with all the water issues) 
  A. I havent received any phone call nor email during the whole time about any water bills. Hows it my fault that the water bill wasnt paid on time? 
  B. No one from the company put any effort to look into the issues around the property that was happening with the whole water leak and all the water issues. 
  This company doesnt want to take the responsibility for none of those issues. 

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