Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Orleans City Mattress Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Orleans City Mattress Inc

      1680 Vimont Court, Suite 100 Orleans, ON K4A 3M3

      BBB Accredited Business
    • Orleans City Mattress Inc

      1841 Merivale Road Nepean, ON K2G 1E3

      BBB Accredited Business
    • Orleans City Mattress Inc

      1163 St. Laurent Blvd. Ottawa, ON K1K 3B7

      BBB Accredited Business

    Business ProfileforOrleans City Mattress Inc

    Bedding
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/10/1992

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Orleans City Mattress Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Orleans City Mattress Inc

        1680 Vimont Court, Suite 100 Orleans, ON K4A 3M3

        BBB Accredited Business
      • Orleans City Mattress Inc

        1841 Merivale Road Nepean, ON K2G 1E3

        BBB Accredited Business
      • Orleans City Mattress Inc

        1163 St. Laurent Blvd. Ottawa, ON K1K 3B7

        BBB Accredited Business
      Location of This Business
      1680 Vimont Court, Suite 100, Orleans, ON K4A 3M3
      BBB File Opened:
      1/10/1992
      Years in Business:
      37
      Business Started:
      1/1/1987
      Accredited Since:
      1/10/1992
      Number of Employees:
      17
      Alternate Business Name
      • Sofa World
      Business Management
      • Mr. Andre Desrochers, President
      • Ms. Diane Desrochers, Vice President
      • Mr. Marc-Antoine Guindon, General Manager
      Contact Information

      Principal

      • Mr. Andre Desrochers, President

      Customer Contact

      • Mr. Marc-Antoine Guindon, General Manager
      Additional Contact Information

      Fax Numbers

      • (613) 837-9225
        Primary Fax
      • (613) 723-9272
        Other Fax

      Phone Numbers

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      14/04/2023

      Complaint Type:
      Product Issues
      Status:
      Resolved
      Purchased a sofa Feb.27,23 After sitting in the one I chose in store I decided due to it offering lower back support it was the right choice,I had to choose color, material which they considered as a custom order and final sale,I was expecting same sofa comfort and support, when it arrived April 12 the sofa was not the same at all like the one I tried in store,also piping on cushions was off and not straight,gaps where back support should be ,cushions don't sit flush with back of sofa,I have made great efforts with the store ,I emailed back and forth with a service manager ****** * and a ****** ***** initially over phone who was in store supervisor .All they would offer was to fix piping on cushions, otherwise refusing to pick up the sofa and provide a refund .I was very mislead about this sofa ,I was assured by store rep ***** **** that my sofa would have same back support as the model in store,as I stressed about my back issues to *****,I want a refund for this sofa
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB Canada's Northern Capital Regions and Quebec

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.