Business ProfileforFenex Windows & Doors

Be careful what you wish for! At first meeting the Fenex representative explained the higher price of product was in consideration of high quality and professional service. Details of the required doors and window were provided which included the thickness of the related walls. A couple of weeks later the buyer discovered within the paperwork, that one of the door frames and the window frame did not comply with the wall thickness provided, and reported this to a different representative of Fenex. Asked to confirm the status of the build, it was reported to the buyer a couple of weeks later, and just before the delivery, that "it was too late to make a change". Really? Buyer beware!Upon delivery, and subsequent protection wrapping removals, it was discovered that the double outswing exterior door sill had been fabricated sloping to the inside of the building instead of the normal and logical outside slope direction. Check your own exterior doors - which way does the door sill slope, in or out?This was addressed immediately with representative #2 who agreed it was not correct. Representative #1 then got involved. The buyer was incorrect - "this is the way its constructed".Rep #1 was reminded of his original comments - "the product was of high quality and professional", the immediate response was "some clients are professional and some are not!"Sadly rep#1 just happen to hit on a client who was not only a professional but was supported with ********************************************************************** the field and the office. The product itself appears nicely finished, however, upon closer review the door frames were determined to consist of 5/8" material for the single door and 5/4" material for the double doors. Both a little on the thin side. To support this construction the manufacturer has installed a through-bolt in each hinge location of the double doors. Why? Think pull out of the other screws and the release of the hinge.