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ComplaintsforHeidi's RV Superstore
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, We purchased a trailer Aug 12, 2022 with extended warranty for $110,176.86 CAD. The fridge has not worked since day 1. I have been trying to work with Heidi's to get a technician with parts onsite to fix this issue since last year. We have had food loss, multiple trips north, along with the pain and hassle of the back and forth with the worst service i have ever experienced. Now they have asked that I personally (5'6) woman move the fridge out or the technician won't come to look at it. I'm at a loss as to why we can get this resolved quickly. Worst company ever!Business response
03/08/2023
Thank you BBB for bringing this issue to our attention. Our client has been in communications with our service department and have let us know that they have resolved their issue with their trailer that was purchased privately through a 3rd party. They are currently in possession of their trailer and consider this matter resolved. We hope they have a great camping season making memories with their family!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.