Customer ReviewsforBlueline Taxi Service

VERY CONCERNING INCIDENT
Today I witnessed a heated occurrence between a Blueline Taxi driver and an SUV driver which was very concerning on multiple levels, ranging on the mild side from unabashed rudeness and escalating to an indefensible usage of a racial card.
The driver of the SUV trailed by a Blueline Taxi was attempting to park his vehicle in a marked parking space at ******* plaza on the corner of King St W and Park Rd S., Oshawa. The SUV driver pulled into the parking lot and signaled his intent to back into a parking space.. all good. The taxi driver came up behind him stopping within a couple of feet of the SUV's rear bumper. This is something one sees frequently and it is always the person following that is responsible to maintain a reasonable distance from the person in front. However, often folks follow to closely and most of us are used to this and perhaps tolerant of it in our fast paced cities. The decent thing to do it such a situation is to back up a few feet allowing the vehicle in front the opportunity to park. Particularly, in this situation, where the cab driver had no one behind him to prevent him from quickly and simply backing up a few feet. Instead he decided to flex his ego, extended in the form of his 1.5 ton cab, by not budging. While the SUV could have simply moved on and looked for another space, he certainly shouldn't be expected to and every now and then it's right that one should stand up for what is proper.
The SUV driver done everything a decent person should do in that situation:
1) Wait a moment without hitting his horn or being **********, giving the cab a moment to back up.
2.) Gesturing appropriately to the cab he wanted to back in.
3) After no response from the cab, getting out of his vehicle and approaching the cab driver asking him to politely move
4) SUV driver returned to his vehicle expecting cab to move and still the cab won't budge
5) Attempting to approach and ask the cab one more time to move.
After all this, instead of backing up a few feet, the cab driver decides to pull up and pass the SUV on it's left side (passenger side) in a ballsy tight pass between the SUV and the row of parked cars, undoubtedly an ********** move that only served to escalate the situation.
The cab driver having passed the SUV pulled over approx. 20-30 from the SUV to let his fare paying passenger out. The SUV promptly parked his vehicle approached the cab driver to voice his disappointment and then took a picture of the rear of the cab and the driver to presumably report his reprehensible actions.
As an outside observer and business owner, I was appalled at the cab driver's lack of respect and **** actions, particularly considering that this driver's actions were reflecting poorly on a well know business.
Having seen this, I decided to approach the cab driver seated in the cab and express my concerns. Calmly and respectfully but with a firm tone, I told him that his behaviour was ******** grossly inappropriate. Belligerently he responded that I could do whatever I wanted. I followed up with telling him that his behaviour was a very poor reflection upon Blueline Taxi. At that point he began yelling at me calling me ********. Noting how enraged he became and seeing that a rational conversation wasn't going to ensue, I walked to the back of the cab to take pictures of the License and cab number, so as to report him to his office.
After this the cabbie's passenger exited the cab appearing fraught with concern, having just witnessed her driver become unglued. All this was so unnecessary.
I may not have written this review or have thought, necessarily, poorly of the Blueline Taxi company, chalking the incident up to a mild example of road rage by an employee having a terrible day, except for the fact of Blueline's apathetic response when I reported this to them. They did not apologize for their driver's behaviour nor did they thank me for reporting it to them. I did not report to them in an over the top or heated manner. I was calm, respectful and dispassionate while reporting the details. The Blueline rep that I spoke with conveyed a lack of concern and disinterest that spoke volumes about Blueline's company culture. I could say much more but that is the substance of what happened. Blueline directly lost three customers this day, the incredulous fare paying passenger, the SUV driver, myself and then there will be all the folks that will hear of this word of mouth.
***** *