Customer ReviewsforAppliance Technician

Originally called Appliance Technician to fix my GE stove because of the quality of reviews and their commitment to BBB registration to offer exemplary service.........I was not wrong! Very impressed with AT service from the first phone call to having the stove fixed next day and within an hour. Stove problem was not obvious but solved by the competent and very honest technician. I will happily call Appliance Technician next time any of my appliances have a problem :) Much thanks AT!

Dear **************,We're incredibly grateful for your feedback and thrilled to hear about your satisfaction with our service! Your acknowledgment of our dedication to maintaining high-quality standards and our BBB accreditation means a lot to us. It's wonderful to know we were able to efficiently and effectively address your needs with your GE stove. Thank you for sharing your positive experience!

We had our dryer fixed this morning. Very painless process. Loved the online booking tool, no confusion on the scheduling options (same day options, but we choose next day). Iurii showed up on time, identified the issue very quickly. Gave ** an exact estimate (including taxes): it was competitive. He also gave ** a time estimate (because I was in a rush to get back to work). He finished 15 minutes early. Gave ** the safety tips for the machine & explained the warranty. Paid, got receipt immediately. He showed up dressed appropriately and had foot covers. Repair was quick, no help from me was required, and it was not noisy. ***** worked perfectly on the first load (there is a backlog with a dryer being down). Painless. Highly recommended.

Dear *******,Thank you so much for taking the time to share your positive experience with our dryer repair service. We greatly appreciate your feedback and are thrilled to hear that the process was painless and convenient for you. We're glad our online booking tool was helpful in scheduling your appointment, and we're pleased to know that you found the scheduling options clear and straightforward.We're delighted to hear that our technician, Iurii, arrived on time and quickly identified the issue with your dryer. Providing you with an accurate and competitive estimate, including taxes, is something we strive for, and we're glad that it met your expectations. It's great to know that Iurii also considered your time constraints and completed the repair ahead of schedule. We always aim to go the extra mile for our customers.Ensuring your safety and satisfaction is our top priority, which is why we appreciate your mention of Iurii providing safety tips for your machine and explaining the warranty. We want to make sure you have all the information you need moving forward. It's wonderful to hear that the repair was quick and efficient, requiring no additional assistance from you and causing minimal disruption.We're thrilled that your dryer is now functioning perfectly, especially considering the backlog caused by the downtime. Your recommendation means a lot to us, and we're grateful for your kind words. Should you require any further assistance in the future, please don't hesitate to reach out to us. Thank you once again for choosing our service.Best regards,[Appliance Technician]

From the minute I opened the door I was very uncomfortable. He never said hello just "what is the problem" in a very crusty voice. I told him my dryer was not working well. He came in turned it on for 5 mins then stuck his hand in closed the door looked at me and said "you have heat. There is nothing wrong with the dryer". I explained to him that after years of owning it things take a long time to dry(they never used to). He then went on to tell me that I do not have an industrial sized dryer so it is not meant to be over filled and things will take a while. He made me feel so stupid like I didn't realize my dryer is not industrial size. I have lived in my condo for 15 years and have had my dryer since then so I know how much to load into my machines. I am 88 years old but still sharp mentally.His final diagnosis was the problem is with the vent and that I called the wrong department. He told me how much I owed him which is not the amount the bill said I owed. The bill that was sent to my daughter's email is $10.00 less than he charged me. I don't care at this point as I want nothing to do with anyone from there. I gave him money and he directly told me he does not have change so I told him just to take it and leave. I needed him out of there. He was at my place all of 8 mins. I was just so uncomfortable that I called my daughter when he left, crying and begged her not to have him come back ever!!!!! I will never use this company again.

Dear valued customer,We're sorry to hear about your experience, but we believe there might have been some miscommunication. Our technician's intention was to provide professional advice and help resolve the issue with your dryer. We apologize if you felt uncomfortable during the interaction. However, it's important to note that he was trying to explain that overfilling non-industrial dryers can impact their efficiency.Regarding the billing discrepancy, we apologize for any confusion caused. We would be happy to review the invoice and address any concerns you may have. Customer satisfaction is our top priority, and we regret that we were not able to meet your expectations this time.If you have any further questions or require assistance, please don't hesitate to contact us. We value your feedback and hope to have the opportunity to serve you better in the future.Sincerely,[****][Appliance Technician]

Dear ********,We appreciate your feedback and apologize for any confusion. It seems there were some misunderstandings in your review. We want to clarify a few points.Firstly, our second technician visited your mother's place to recheck the dryer issue at no extra cost. We made sure to provide thorough service to address any concerns.Secondly, the invoice accurately reflected a charge for one service call, with a reduced price for seniors. We always strive to be transparent and fair in our pricing.Lastly, we understand that you were not present during our technician's visit and that your mother did not have any issues with our services. We apologize if there was any confusion regarding the interaction.To resolve the issue with the exhaust motor, we recommend involving the building superintendent or contacting an HVAC or electrician who specializes in that area.We value your business and want to ensure your satisfaction. If you have any further questions or need assistance, please feel free to reach out.Sincerely,AT

******************, and well-priced. I will not hesitate to call them for service on my other appliances.

Hi ****,Thanks for the review! It's great to know that your dishwasher is working smoothly and that our technician provided you with top-notch, friendly service. We're just a call away if your appliances need any further attention. Enjoy your day!

Very good customer service on time knowledgable and quick service.

Dear *****, Thank you for your positive review on BBB.com. We're delighted to hear our team met your expectations with prompt and knowledgeable service. Your feedback is appreciated and we look forward to serving you again!