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Find a Location

Black Walnut Kitchen and Bath Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBlack Walnut Kitchen and Bath Inc.

    Bathroom Design
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 20/6/2012

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    Black Walnut Kitchen and Bath Inc. also provides the following products and services: accessible kitchen and bath design.

    Business Details

    Location of This Business
    441 MacLaren Street Suite 200A, Ottawa, ON K2P 2H3
    BBB File Opened:
    29/4/2008
    Years in Business:
    19
    Business Started:
    21/3/2005
    Business Incorporated:
    21/3/2005
    Accredited Since:
    20/6/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 862689387 for this business, issued by Canada Revenue Agency

    These agencies may include:

    Canada Revenue Agency

    875 Heron Road, Ottawa Technology Centre

    Ottawa ON K1A 1

    800-2676999

    http://www.cra-arc.gc.ca

    BBB records show a license number of 775779499 for this business, issued by Canada Revenue Agency

    These agencies may include:

    Canada Revenue Agency

    875 Heron Road, Ottawa Technology Centre

    Ottawa ON K1A 1

    800-2676999

    http://www.cra-arc.gc.ca

    BBB records show a license number of 6365345 for this business, issued by Industry Canada

    These agencies may include:

    Industry Canada

    235 Queen Street, 5th floor, West Tower

    Ottawa ON K1A 0

    613-9545031

    http://www.ic.gc.ca

    BBB records show a license number of 9698990 for this business, issued by Industry Canada

    These agencies may include:

    Industry Canada

    235 Queen Street, 5th floor, West Tower

    Ottawa ON K1A 0

    613-9545031

    http://www.ic.gc.ca

    Type of Entity:
    Corporation
    Number of Employees:
    4
    Business Management
    • Mr. Justin Linden, Design Consultant
    Contact Information

    Principal

    • Mr. Justin Linden, Design Consultant

    Customer Contact

    • Mr. Justin Linden, Design Consultant
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The plumber that was hired by the Black Walnut made multiple mistakes while working on our accessible bathroom. He installed a diverter without checking to see if it worked - it did not and resulted in the wall needing to be torn down and rebuilt (I was charged for this work). He then installed it in a way that was not standard (I was again charged to tear down the wall, fix it and rebuild it). The tub was then leaking mass amounts of water and could not fix the problem - when he left a general worker opened the wall more and fixed it himself, he told me this was human error (I was not charged for the plumber at this point, but I was charged for the worker who had to repair the wall again. After the work was done, it was discovered there was another large leak that has ruined a basement wall. The plumber pointed out on day one the issues with the current plumbing - one would assume he fixed it while the floor and walls were open. Turns out he was aware the pipes would leak from the previous set up, did him bathroom pipes only, and did not tell us he didn't repair the rest causing thousands of dollars in damages to the basement. When the plumbers came to fix this (also hired by Black Walnut) they also pointed out that the toilet was crooked and they couldn't believe it hadn't leaked yet, so they fixed it - I was charged for all of that, There are many other little issues as well, I will attach them in a document. Pictures are in the document as it is easier to explain what you're looking at. The quote and the invoice are in an excel format. Is there a way to send these instead as this is not a supported file to attach?
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Farrah S

    1 star

    29/08/2022

    FIND ANOTHER CONTRACTOR - TERRIBLE, TERRIBLE, TERRIBLE EXPERIENCE I will preface this by saying it is long and very detailed. I want to protect future homeowners. The ensuite itself looks lovely (although we have to pray it doesnt have any issues as there is no warranty). The process and the finish though was an ordeal. I have lost a good deal of my summer to anxiety and stress because of this company. The review I want to give is too long for this forum. Here is a link to it: ************************************************************************************************ Essentially we are thousands over where we thought we'd be for this project. The end result: over budget, over time, exhausted, frazzled, and without any protection on the work that was done.I realize this is a long post - but heed my warning. If you want to hire this company, you need to be willing to pay whatever ****** and his workers will charge (which likely wont match your quote), hand him the keys and let his worker make a disaster of the work space while they are there, never question anything, and be ready to clean for hours to make a new space beautiful. Seriously: FIND ANOTHER CONTRACTOR. When I myself was looking at online references at the onset of this project, I noticed that any negative ones were dismissed by ******; I assume this will happen here. I will not get into it with ******, I really just want to ensure no one else goes through what we did. I am more than happy to speak to anyone considering this contractor who wants further details.

    Black Walnut Kitchen and Bath Inc. Response

    31/08/2022

    We understand your confusion between a fixed-price contract and a cost plus a fixed fee for overhead and profit. We explained the differenece several times.Several unexpected things happened during the course of the contract, mainly in the plumbing area, and the framing of the shower floor was destroyed by another plumber during another renovation. Each time they were explained in detail. Each week bills were presented, and each week bills were paid. The client was given several days to review the bills in detail.Troubles occurred between the client and the staff during the last week. The client did not take into account that we were affected by COVID affecting our lead craftsman and kept pushing for the work to be done despite the required 5-day shutdown of the project. We agreed to a final bill by giving a discount to the client. That discount nullified the warranty on the work done. The full warranty would have been honoured if the total amount had been paid.We stand behind our work and offered to come back and fix a few cosmetic things at our own cost. The client refused to have us back into their house.

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