Business ProfileforClean Freaks

I paid Clean Freaks $500 cash to upholstery clean my couch and an area silk carpet. I had informed them that when both couch and area carpet was dried there were brush marks all over the couch and area carpet. Also both the couch and the area carpet were not cleaned properly. I informed them that I took a damp white cloth and the carpet was still dirty. Here I want to say that the carpet did not have stains, it was just soiled at one corner before they started. They came back a week later to do the area carpet again. When they left the carpet was sopping wet with no improvement and still had dirt come off easily with a white cloth. I told the cleaner and she said it was not possible to get all the dirt up from any carpet. After getting really upset that day, the owner refunded me $300 of the $500. I went away for about a week on holidays and came back to a dry carpet but there are horrible marks all over my carpet from their equipment that will not come out. I tried to vacuum and brush the marks out to no avail. I called the owner and he said because I took the $300 refund, he won't do anything else. I feel that they should put my ruined area carpet through their insurance and have an insurance adjuster look at it and come up with a solution. I'm reaching out to the *** to see if you can help with a solution. As for the couch, it was not dirty or soiled to begin with and wanted it cleaned to refresh. After a lot of vacuuming, I did get the brush marks out of the couch but their is a small spot that was in my opinion put their by the cleaners. However, I can live with the couch but the carpet is rolled up and I am not using it till I figure out what to do with it. Please let me know if you can help me