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ComplaintsforTrivium
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order date: March 13th 2023 Paid: $50 with gift card and $28 on credit card. Received one email from support asking if the dress had arrived. I responded and emailed two more times mentioning that the order never arrived, nor has it even shipped. I've never had any response and there is no contact phone number. Horrible customer service and my money is gone. I would like a full refund in cash and on credit. Attached is my receipt, the one support email I received, and other emails I've sent asking for an update.Customer response
05/07/2023
I am writing with regard to my complaint submitted on 6/9/2023 against Trivium, ID 20164616. The company has contacted me and provided me with a refund on the order.
Thank you,
***** ****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.